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- Tasks: Lead a dynamic team to deliver top-notch customer service and drive continuous improvement.
- Company: Join Riverside, a values-driven organisation making a real impact in the community.
- Benefits: Competitive salary with potential for growth, plus a supportive work environment.
- Other info: Flexible working hours with opportunities for personal and professional development.
- Why this job: Be a key player in shaping customer experiences and leading a passionate team.
- Qualifications: Experience in leading teams and a passion for customer service excellence.
The predicted salary is between 39912 - 43869 £ per year.
Contract Type: Permanent
Salary: £39,912.07 (£43,869.98 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week, full time
Working Pattern: Monday – Sunday between the hours of 7am – 10pm with the requirement to work 1 in 4 weekends
Location: Liverpool, Speke
2 Positions available
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.
At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as a Customer Service Team Leader:
We are looking for a Customer Service Team leader to provide strong, values-led operational leadership, ensuring a resilient support structure within the Customer Service Centre. You will lead and develop a multidisciplinary team delivering a high-quality, right-first-time, customer-focused 24/7 omni-channel service to internal and external customers, driving inclusivity, responsiveness and continuous improvement. You will take accountability for team performance, leading coaching, motivation and development, while ensuring effective adherence management across all service channels.
About you:
- Data driven & evidence-based experience in leading high performing teams
- Business focused with a strong
Customer Service Team Leader employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Riverside. Check out their values and mission statement. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with leading high-performing teams and delivering excellent customer service. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your leadership skills! Be ready to share specific examples of how you've motivated and developed teams in the past. Highlight any data-driven decisions you've made that led to improvements in performance. This will demonstrate your capability as a Customer Service Team Leader.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re proactive and genuinely interested in the role!
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Service Team Leader role. Highlight any leadership experience and data-driven achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your values align with ours at Riverside. Be genuine and let your personality come through.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. Share examples of how you've motivated teams or improved performance in previous roles. We love to see how you can inspire others!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Riverside
✨Know Your Stuff
Before the interview, make sure you understand Riverside's values and how they align with your own. Research their customer service approach and be ready to discuss how you can contribute to their mission of delivering a high-quality, customer-focused service.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team. Highlight specific situations where you motivated your team, improved performance, or implemented changes that enhanced customer satisfaction. This will demonstrate your capability as a Customer Service Team Leader.
✨Be Data-Driven
Since the role requires a data-driven approach, come prepared with metrics or examples that showcase your ability to analyse performance and drive improvements. Discuss how you've used data to make informed decisions in previous roles, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, challenges they face, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.