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- Tasks: Support customer engagement activities and ensure Northern voices influence services and policies.
- Company: Riverside, a housing association dedicated to enhancing lives and communities.
- Benefits: Competitive salary, generous pension, 28 days holiday, and flexible working options.
- Other info: Join a diverse team committed to inclusivity and personal development.
- Why this job: Make a real impact by empowering customers and shaping community services.
- Qualifications: Strong communication skills and a passion for customer engagement.
The predicted salary is between 29169 - 32073 £ per year.
Contract Type: permanent
Salary: £29,169 (£32,072.85 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Monday-Friday daytime flexible hours. Occasional evening online meeting.
Location: Cumbria, Hull & North East
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.
The difference you will make as Customer Engagement Officer:
The Customer Engagement Officer will support national and regional engagement activities and group meetings as part of the Seven Steps Framework. They will support customers across the North region (Cumbria, North East and Hull) to link in to involvement and digital engagement opportunities, to ensure that the voices of Northern customers are influencing services, policy and strategy. In this role you will support the delivery of the Customer Involvement and Engagement Strategy and General Needs Strategy that seeks to coproduce a customer engagement framework, grow the numbers of General Needs customers involved significantly and embed a strong customer involvement approach as business as usual across the Riverside group. Ideally in this role you will be working in partnership with General Needs teams to design and deliver meaningful opportunities for customers to inform service design and delivery, including service scrutiny, staff recruitment, contract specification and consultation.
About you:
- Demonstrable commitment to Our Riverside Way values.
- Proven track record of delivering a high-quality customer engagement function.
- Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.
- Able to engage and inspire customers with the ability to facilitate and moderate both in person and online customer engagement activities.
- Proven track record of successfully solving difficult problems.
- Excellent team player who can work flexibly to meet business requirements.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Applications may close before the deadline, so please apply early to be considered.
Customer Involvement & Engagement Officer employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Involvement & Engagement Officer
✨Tip Number 1
Get to know Riverside and its values inside out! When you’re chatting with potential employers, drop in how your personal values align with theirs. It shows you’re not just looking for any job, but you genuinely want to be part of their mission.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a mate or in front of the mirror. Focus on articulating your experience in customer engagement and how you can bring that to the table at Riverside.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This insider info can give you a leg up during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Riverside team and making a difference.
We think you need these skills to ace Customer Involvement & Engagement Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Engagement Officer role. Highlight any relevant customer engagement experience and how it connects to Riverside's values.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer engagement and how you can contribute to Riverside’s mission. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role requires excellent communication, ensure your written application is clear and concise. Use proper grammar and structure to demonstrate your ability to engage effectively with a varied customer base.
Apply Early!: Don’t wait until the last minute to submit your application. We may close applications before the deadline if we find the right candidate, so get your CV and cover letter in as soon as possible through our website!
How to prepare for a job interview at Riverside
✨Know Your Riverside Values
Before the interview, take some time to really understand Riverside's values and how they align with your own. Be ready to share examples of how you've demonstrated these values in your previous roles, especially in customer engagement.
✨Showcase Your Communication Skills
As a Customer Engagement Officer, communication is key. Prepare to discuss specific instances where you've successfully engaged with customers or facilitated discussions. Think about how you can highlight your verbal and written communication skills during the interview.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Have a few examples ready that showcase how you've tackled difficult situations in the past, particularly in customer-focused environments. This will demonstrate your capability to handle challenges effectively.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the role and the team dynamics at Riverside. This not only shows your interest but also gives you a chance to assess if the company culture is the right fit for you.