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- Tasks: Support customer engagement activities and ensure their voices influence services and policies.
- Company: Join Riverside, a leading not-for-profit housing association making a real difference.
- Benefits: Competitive salary, 28 days holiday, flexible working, and personal development opportunities.
- Why this job: Be part of a team that empowers customers and shapes community services.
- Qualifications: Strong communication skills and a passion for customer engagement.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
The predicted salary is between 29169 - 32073 £ per year.
Job Title: Customer Engagement Officer
Contract Type: permanent
Salary: £29,169 (£32,072.85 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Monday-Friday daytime flexible hours. Occasional evening online meeting.
Location: Cumbria, Hull & North East
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don\’t meet all the essential criteria on the job description.
The difference you will make as Customer Engagement Officer
The Customer Engagement Officer will support national and regional engagement activities and group meetings as part of the Seven Steps Framework. They will support customers across the North region (Cumbria, North East and Hull) to link in to involvement and digital engagement opportunities, to ensure that the voices of Northern customers are influencing services, policy and strategy. In this role you will support the delivery of the Customer Involvement and Engagement Strategy and General Needs Strategy that seeks to coproduce a customer engagement framework, grow the numbers of General Needs customers involved significantly and embed a strong customer involvement approach as business as usual across the Riverside group. Ideally in this role you will be working in partnership with General Needs teams to design and deliver meaningful opportunities for customers to inform service design and delivery, including service scrutiny, staff recruitment, contract specification and consultation.
About you
- Demonstrable commitment to Our Riverside Way values.
- Proven track record of delivering a high-quality customer engagement function.
- Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.
- Able to engage and inspire customers with the ability to facilitate and moderate both in person and online customer engagement activities.
- Proven track record of successfully solving difficult problems.
- Excellent team player who can work flexibly to meet business requirements.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Applications may close before the deadline, so please apply early to be considered.
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Customer Involvement & Engagement Officer employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Involvement & Engagement Officer
✨Tip Number 1
Get to know Riverside's values inside out! When you’re chatting with potential employers, sprinkle in examples of how you embody these values. It shows you’re not just a fit on paper but also in spirit.
✨Tip Number 2
Networking is key! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions related to customer engagement. Think about how you can demonstrate your problem-solving skills and customer focus through real-life examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Riverside team.
We think you need these skills to ace Customer Involvement & Engagement Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Engagement Officer role. Highlight any relevant customer engagement experience and show how you embody Our Riverside Way values.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer engagement and how you can make a difference at Riverside. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your written application is clear, concise, and free of errors. This is your opportunity to demonstrate your ability to engage effectively with a varied customer base.
Apply Early!: Don’t wait until the last minute to submit your application. We may close applications before the deadline if we find the right candidate, so get your CV and cover letter in as soon as possible through our website!
How to prepare for a job interview at Riverside
✨Know Your Riverside Values
Before the interview, take some time to really understand Riverside's values and how they align with your own. Be ready to share specific examples of how you've demonstrated these values in your previous roles, especially in customer engagement.
✨Showcase Your Communication Skills
As a Customer Engagement Officer, communication is key. Prepare to discuss how you've effectively communicated with diverse customer bases in the past. Think of examples where you facilitated discussions or moderated online activities, and be ready to explain your approach.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of challenging situations you've faced in customer engagement and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about Riverside’s customer engagement strategies and how you can contribute. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
