Customer Coproduction Lead

Join to apply for the Customer Coproduction Lead role at Riverside 1 week ago Be among the first 25 applicants Join to apply for the Customer Coproduction Lead role at Riverside Get AI-powered advice on this job and more exclusive features. Job Title : Customer Coproduction Lead Contract Type : 2 years fixed-term contract Salary : £44,959.75 per annum Working Hours : 37.5 hours per week Working Pattern : Monday to Friday 9-5 Location : Camden / London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don\’t meet all the essential criteria on the job description. The difference you will make as Customer Coproduction Lead In this role you will be supporting the implementation of Coproduction Practices within the wide variety and complex services within Care & Support. you will hold regular meetings with operational managers (ROMS and Area managers) to identify gaps in provision and develop action plans for operational co-production activities. Ideally in the role you will maintain up-to-date SharePoint resources, responding to new regulations and changes in best practices. About you We are looking for someone with: Experience in developing and implementing customer involvement and Coproduction opportunities in a Care and Support context. Proven track record in organising and project managing the implementation of new processes in care and support contexts. Experience working collaboratively with customers to ensure their views are heard. Understanding or experience working within support services. Ability to influence a range of stakeholders through excellent verbal and written communication skills. Experience in influencing and involving groups of people in change processes. Experience providing training. Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Non-profit Organizations Referrals increase your chances of interviewing at Riverside by 2x Sign in to set job alerts for “Customer Specialist” roles. London, England, United Kingdom 1 week ago London, England, United Kingdom 1 day ago London, England, United Kingdom 5 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago TikTok LIVE – Global Customer Service Operations Manager London, England, United Kingdom 3 weeks ago London, England, United Kingdom 1 day ago Telephone Customer Reservations – Mercedes-Benz Dartford, England, United Kingdom 5 days ago London, England, United Kingdom 4 days ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 3 weeks ago Customer Relationship Management Specialist London, England, United Kingdom 1 day ago London, England, United Kingdom 1 month ago London, England, United Kingdom 1 week ago London, England, United Kingdom 6 days ago Greater London, England, United Kingdom 1 month ago Staines-Upon-Thames, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 days ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 day ago Customer Support and Operations Specialist London, England, United Kingdom 2 weeks ago London, England, United Kingdom 5 days ago London, England, United Kingdom 1 month ago London, England, United Kingdom 10 hours ago London, England, United Kingdom 19 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr