Concierge & Security Assistant

Contract Type: Permanent

Salary: £25,673.54 per annum (pro rata)

Working Hours: 30 hours per week, part time

Working Pattern: Monday to Thursday, 2pm-10pm

Location: Newstead House, Derby

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. Riverside recruits to potential, not just on skills and experience, so you are encouraged to apply even if you don’t meet all the essential criteria. We will accept applications from anyone with valid UK work permission; however, Riverside Sponsorship licence will be surrendered and we are unable to apply for any further sponsorships for existing colleagues or candidates.

The Concierge and Security Assistant will work across a defined geographical area delivering a high quality service to Riverside customers.

About You

• Experience of working in a customer focused environment
• To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working With Us, You’ll Enjoy

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity And Inclusion At Riverside

We are inclusive. Riverside values diversity in all its forms and fosters a workplace where all individuals are respected, empowered, and heard. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for applicants who declare a disability. If the applicant meets the minimum requirements for the role, they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.

Role Profile

• Act as an initial point of reference on the phone, or in a Reception area as required.
• Use company intranet (RIC), e-mail and other basic correspondence where appropriate and necessary.
• Implementing night security systems, ensuring overall safety and security of the scheme.
• Responds to faults as discovered.
• Monitor access to schemes and visitors.
• Meeting the requirements of health and safety policies and practices.
• Reporting incidents and anti-social behaviour.
• Carry out domestic tasks (cleaning communal areas) to a high standard.
• Effective recording of information.
• Implementing policies and procedures to ensure effective service delivery.
• Advises management promptly of any signs of problems or concerns about a client.
• Reporting repairs to maintenance contractors by using appropriate systems.
• Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination.
• Promote and encourage a high level of client involvement, consultation and communication.
• To understand your role in the organisation and to be accountable for your contribution to maximise profitability.
• To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
• To understand that your efforts will be client led.
• To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures.
• Working within a multi-disciplinary team of housing and support staff, and meeting the requirements of a rota system.

Other Information

You will be required to work a range of shifts on a 24 hour, 7 days per week rota basis. You will undertake regular training to enable you to deliver your role safely. From time to time you may be required to undertake additional duties and responsibilities of an equivalent nature, in consultation with your Line Manager.

Person specification

• Experience of working in a customer focused environment
• To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.

Desirable

• Experience of providing direct care to a diverse group of customers.

About Us

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Our Values and Behaviours

Creating an Inclusive Environment