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- Tasks: Resolve customer complaints with empathy and professionalism while driving service improvements.
- Company: Riverside, a forward-thinking housing association making a real difference in communities.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Dynamic role with autonomy and the chance to drive meaningful change.
- Why this job: Join us to enhance lives and make a positive impact in your community.
- Qualifications: Experience in complaints handling and strong analytical skills.
The predicted salary is between 33723 - 37102 £ per year.
If you share our values and are excited about making a significant impact at Riverside, please attach a current CV and covering letter.
At Riverside we recruit to potential, not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as a Complaints Handler
You will provide a professional, responsive and positive feedback and complaint resolution service to customers, ensuring an empathetic approach at the point of contact, to deliver a customer centred approach to the handling of feedback and complaint resolution. You will have individual autonomy and freedom to solve customer problems and provide responsive, supportive and thorough investigations to all feedback and complaints, ensuring all investigations are in line with the appropriate policy and procedures that are in place. Develop performance information, insights and understanding into the causes for customer feedback and identify areas for improvement based on learning, and work closely with the Heads of Services to identify service improvements as a result of customer feedback.
About You
We are looking for someone with:
- Clear demonstrable experience in Complaints Handling
- An empathic approach to dealing with customers
- Strong analytical and investigation skills
- Excellent planning and organisational skills
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working With Us, You’ll Enjoy
Competitive pay
Complaints Handler employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Get to know Riverside! Research the company culture and values so you can show how you align with them during your interview. This will help you stand out as someone who truly fits in.
✨Tip Number 2
Practice your empathy skills! Since the role is all about handling complaints, think of examples from your past where you’ve successfully resolved issues for customers. Be ready to share these stories!
✨Tip Number 3
Show off your analytical side! Prepare to discuss how you’ve used data or feedback to improve processes in previous roles. This will demonstrate your ability to identify areas for improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your complaints handling experience and any relevant achievements to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your empathic approach aligns with our values at Riverside. Keep it concise but impactful!
Showcase Your Analytical Skills: Since we value strong analytical skills, don’t forget to include examples of how you’ve used these in past roles. Whether it’s resolving complaints or identifying areas for improvement, let us see your problem-solving prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Riverside
✨Know Your Stuff
Before the interview, make sure you understand Riverside's mission and values. Familiarise yourself with their approach to complaints handling and think about how your experience aligns with their customer-centred philosophy.
✨Show Empathy
As a Complaints Handler, empathy is key. Prepare examples from your past experiences where you've successfully resolved customer issues by understanding their feelings and perspectives. This will demonstrate your ability to connect with customers on a personal level.
✨Be Analytical
Brush up on your analytical skills! Be ready to discuss how you've used data or feedback to identify areas for improvement in previous roles. Think of specific instances where your insights led to positive changes in service delivery.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about how Riverside measures success in complaints handling or what challenges they currently face. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.