At a Glance
- Tasks: Empower clients on their resettlement journey with personalised support and coaching.
- Company: Riverside, a leading organisation dedicated to supporting vulnerable individuals.
- Benefits: Competitive salary, generous pension, 25 days holiday, and personal development opportunities.
- Other info: Join a diverse team committed to inclusivity and client empowerment.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience with vulnerable groups and a willingness to learn new IT systems.
The predicted salary is between 29713 - 29713 € per year.
The difference you will make as a Journey Coach
You will be responsible for the delivery of individual, positive outcome focused support packages to clients of Riverside’s supported schemes, ensuring that the support service promotes empowerment and independence. The emphasis will be on using coaching methods to empower clients on their resettlement journey, delivering individual personalised support packages, reflective of different client needs, including culture and diversity issues. You will assist clients with day-to-day tenancy issues, payment of rent, claiming benefits, preparing units to let and working with clients to agree goals and actions.
About you
We are looking for someone with:
- Experience of working with vulnerable client groups
- An understanding of providing structured support to vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction
- Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working
Properties of the role (Responsibilities)
- Delivering a ‘best practice’ support service, appropriate to clients’ needs
- Ensuring the delivery of individual personalised support packages, reflective of different client needs, including culture and diversity issues
- Assisting clients with day-to-day tenancy issues, payment of rent, claiming benefits, preparing units to let
- Knowledge of ‘best practice’ in both crisis intervention and planned support working
- Undertaking referrals and assessments of potential clients, working with them to identify the most appropriate housing solution for their needs
- Ensuring clients have access to relevant external support services
- Working with clients to agree and set goals and actions
- Meeting clearly defined client outcome targets through key-working, support plans, risk assessments and other interventions
- Ensuring that opportunities for education, training and employment opportunities are integral to the support service
- Maintaining accurate and timely records of all activities including the maintenance of a support planning database
- Providing practical support and information to clients when entering the service and throughout their involvement with the service
- Working in line with ‘health and safety’ and safeguarding requirements to ensure the overall safety and security of the client
- Report repairs and maintenance needs on behalf of the client following agreed procedures
- Promote and encourage a high level of client involvement, consultation and communication
- To understand your role in the organisation and to be accountable for your contribution to maximise profitability
- To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way
- To understand that your efforts will be client led and be accountable for positive and tangible outcomes
- To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures
- Working as part of a multi-disciplinary staff team and meeting the requirements of a rota system
- Actively involved in team meetings and attend regular supervisions
- Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met
- Working in line with company policies and procedures and the requirements of funders and stakeholders
- Ability to use appropriate IT systems and maintain professional and timely records
- Attending appropriate training and development opportunities as required
- To provide a high quality, customer-orientated service
- Constantly review work outputs, setting improvement targets and appraising individual performance
- Participate in the work of the Divisional team, encouraging innovation
- Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service
- To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery
- Ensure that all data is compliant with legislation and policies relating to data quality
- To actively promote Riverside locally
- To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery
- Any other relevant duties as required by the designated manager
Person Specification – Essential
- Experience of working with vulnerable client groups
- Experience of delivering structured support in either housing or social care
- Able to demonstrate IT skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required
Diversity and Inclusion at Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role, they will be guaranteed an interview.
Benefits
- Competitive pay & generous pension
- 25 days holidays plus bank holidays
- Investment in your learning, personal development and technology
- A wide range of benefits
Journey Coach in City of Westminster employer: Riverside
Riverside is an exceptional employer, offering a supportive and empowering work environment for Journey Coaches in the vibrant area of Pimlico, Westminster. With a strong commitment to employee growth, competitive pay, and generous benefits including 25 days of holiday and a robust pension scheme, Riverside fosters a culture of inclusivity and respect, ensuring that all staff feel valued and heard. Join us in making a meaningful impact on the lives of vulnerable clients while enjoying opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Journey Coach in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Tailor your responses to show how your experience aligns with their mission, especially when it comes to supporting vulnerable clients.
✨Tip Number 3
Practice your coaching skills! Role-play common interview scenarios with a friend or mentor. This will help you articulate your approach to empowering clients and handling tenancy issues confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Journey Coach in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with vulnerable client groups. We want to see how your background aligns with the role of a Journey Coach, so don’t hold back on sharing relevant stories!
Showcase Your Skills:Don’t forget to mention your IT skills and any experience you have with structured support. We’re looking for someone who can hit the ground running, so let us know how you can contribute from day one!
Be Authentic:If you have personal experiences that relate to the role, share them! We value authenticity and lived experiences, especially when it comes to understanding the challenges our clients face.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Riverside
✨Know Your Clients
Familiarise yourself with the specific needs of vulnerable client groups. Understand the challenges they face and think about how your experience can help them. This will show your potential employer that you’re not just qualified, but genuinely passionate about making a difference.
✨Demonstrate Coaching Skills
Prepare to discuss your coaching methods and how you empower clients. Think of examples where you've successfully guided someone through a tough situation. This will highlight your ability to deliver personalised support packages effectively.
✨Flexibility is Key
Be ready to talk about your availability and willingness to work flexible hours. Share any past experiences where you adapted your schedule to meet client needs, as this role requires a commitment to working outside of normal office hours.
✨Showcase Your IT Skills
Brush up on your Microsoft Office skills and be prepared to discuss any specific IT systems you’ve used in previous roles. Highlighting your tech-savviness will reassure the interviewers that you can maintain accurate records and adapt to their systems quickly.
