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- Tasks: Coordinate fire safety and evacuation plans to support residents in need.
- Company: Join Riverside, a leading not-for-profit housing organisation making a difference.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Why this job: Make a real impact on residents' safety and well-being in your community.
- Qualifications: Experience in building safety or customer-focused roles; strong communication skills.
- Other info: Dynamic work environment with a commitment to inclusivity and equal opportunities.
The predicted salary is between 25000 - 35000 £ per year.
The Resident Safety Coordinator - Fire Safety and PEEPs provides essential support to the Building Safety Team by coordinating, administering, and monitoring activities related to Personal Emergency Evacuation Plans (PEEPs) and person-centred fire risk assessments (PCFRAs). The postholder ensures residents who require additional evacuation support are identified, assessed, and appropriately supported, and that all PEEP-related activity is recorded, monitored, and delivered in line with statutory requirements, internal policies and the emerging Residential PEEPs legal framework.
About You
- Experience in the building industry, ideally in a customer-focused role
- Experience working within a Building Safety, Housing, Asset Compliance, Fire Safety, or Health & Safety team
- Strong administrative and coordination skills with the ability to manage multiple cases simultaneously
- Experience of using housing or compliance systems (e.g., C365, Open Housing, Promaster)
- Excellent written and verbal communication skills, able to engage confidently with vulnerable residents and professionals
- Strong analytical skills with the ability to interpret data, track actions and identify priorities
Responsibilities
- Assist managers and duty holders by monitoring referrals, requests, resident changes, and building risk information to identify customers who may require a PEEP
- Allocate PEEP/PCFRA & Fire Door assessments to the appropriate surveyors or building safety officers and ensure clear communication of required actions
- Track and chase outstanding assessments, reviews and actions to ensure compliance with internal timeframes and regulatory expectations
- Input, update and maintain all PEEPs and PCFRAs on the organisation’s compliance and housing systems, ensuring accuracy, consistency, and secure handling of sensitive personal information
- Assist in managing incoming enquiries relating to resident evacuation needs, PEEP requests, safeguarding flags, and vulnerabilities
- Support the creation of Salesforce cases to ensure full audit trails for decisions, enquiries, actions and resident communication
- Support the production and issuing of resident communication letters, follow ups, consent forms and appointment scheduling
- Coordinate access arrangements for staff, surveyors, residents, carers and external professionals to support the completion of assessments and follow up actions
- Manage PEEP scheduling, diary planning and coordination across multiple buildings, ensuring efficient use of internal resource
- Liaise with Building Safety Inspectors, Surveyors and Scheme Managers to clarify risks, queries, recommendations or required mitigation measures
- Provide clear, supportive, and accurate advice to residents, families, carers and staff regarding the PEEP process
Essential – Knowledge, Skills and Experience
- Experience in the building industry, ideally in a customer-focused role
- Experience working within a Building Safety, Housing, Asset Compliance, Fire Safety, or Health & Safety team
- Strong administrative and coordination skills with the ability to manage multiple cases simultaneously
- Experience of using housing or compliance systems (e.g., C365, Open Housing, Promaster)
- Excellent written and verbal communication skills, able to engage confidently with vulnerable residents and professionals
- Strong analytical skills with the ability to interpret data, track actions and identify priorities
- Ability to influence, persuade, and work collaboratively across teams
- Customer focused, empathetic and able to manage sensitive discussions calmly
- High attention to detail with strong record keeping discipline
- Proficient in Microsoft Office applications
Desirable
- Experience supporting compliance teams or similar coordination roles
- Working knowledge of safeguarding considerations, reasonable adjustments or vulnerability management
- Understanding of fire safety principles or evacuation processes for vulnerable persons
- Experience administering personal risk or person-centred assessments
Additional Information
- The Group has offices across the UK and there will be a requirement to travel to other locations to effectively perform this role
- The role will be exposed to sensitive information, therefore the role holder is expected to maintain levels of confidentiality at all times
- You will be required to work flexibly during the hours of operation
- You must hold a current, valid UK driving licence and have access to a vehicle, when required
- You are expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken
About Us
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Our Values and Behaviours
Creating an Inclusive Environment
Resident Safety Coordinator - Fire Safety and PEEPs in City of London employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Safety Coordinator - Fire Safety and PEEPs in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the building safety and fire safety sectors. Attend local events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to resident safety and fire risk assessments. This will help you tailor your answers and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since you'll be engaging with vulnerable residents, it’s crucial to convey empathy and clarity. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Resident Safety Coordinator - Fire Safety and PEEPs in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in building safety and customer-focused roles. We want to see how your skills align with the Resident Safety Coordinator position, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills: Since this role involves engaging with vulnerable residents, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Your Organisational Skills: We’re looking for someone who can manage multiple cases simultaneously. Be sure to mention any experience you have with administrative tasks or coordination, especially if you've used housing or compliance systems like C365 or Open Housing.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Riverside
✨Know Your Fire Safety Basics
Brush up on fire safety principles and Personal Emergency Evacuation Plans (PEEPs) before your interview. Being able to discuss these topics confidently will show that you understand the role's core responsibilities and are genuinely interested in ensuring resident safety.
✨Showcase Your Coordination Skills
Prepare examples from your past experiences where you've successfully managed multiple cases or projects simultaneously. Highlight your organisational skills and how you prioritised tasks, as this role requires strong administrative abilities.
✨Communicate with Empathy
Since you'll be engaging with vulnerable residents, practice how you would approach sensitive discussions. Demonstrating empathy and clear communication during the interview will reflect your ability to handle similar situations in the role.
✨Familiarise Yourself with Compliance Systems
If you have experience with housing or compliance systems like C365 or Open Housing, be ready to discuss it. If not, do a bit of research on these systems to show your willingness to learn and adapt to the tools used in the role.