Compliance Coordinator (Security) in City of London

Contract Type: Permanent

Salary: £33,185.24 Per Annum

Working Hours: 35 hours per week

Working Pattern: Monday-Friday, Hybrid

Location: Arlington, London

Application note: If you share our values and are excited about making a significant impact at Riverside, please attach a current CV and covering letter. Riverside recruits to potential, not just on skills and experience, so apply even if you don't meet all essential criteria.

Important: We will be surrendering the Riverside Sponsorship licence and cannot apply for any further sponsorships.

The difference you will make as a Compliance Coordinator (Security):

• Support Building Safety shared spaces by co-ordinating compliance activity and administering compliance systems and maintenance and services contracts, to ensure adherence to statutory and regulatory requirements.
• Provide efficient and effective planning, administrative and technical support as required.

About You

We are looking for someone with:

• Experience of working within an Asset Services team, ideally supporting compliance activity.
• Effective contract management skills, including supporting the management of service and maintenance contracts.
• Clear understanding of risk management and compliance requirements for areas of risk.

Role Responsibilities:

• Manage compliance enquiries effectively, providing clear, supportive and accurate advice or signposting as appropriate, escalating complaints and complex queries as needed to ensure effective resolution.
• Co-ordinate compliance activities for a range of stakeholders, including contractors, consultants, Group colleagues and customers, ensuring compliance works are carried out effectively and in line with statutory and regulatory requirements.
• Assist in monitoring progress of compliance works, including works carried out by third-party contractors, ensuring contract obligations are fulfilled in line with agreed performance frameworks, and where under performance is identified, escalated via agreed routes.
• Co-ordinate post inspections of works to ensure adherence to specifications, work orders and compliance with statutory and regulatory requirements and Group policies and standards.
• Maintain accurate compliance records, including logging of reports, risk assessments and certificates using appropriate systems, ensuring data integrity and enabling regular analysis and reporting.
• Provide administrative support to the Compliance Teams, including preparing and providing work orders, resolving invoice queries, running reports and producing budgetary and performance information.
• Support Compliance Officers in managing compliance certificate activity, including checking, processing, communications to stakeholders, storage and anniversary planning to ensure robust compliance across the Group.
• Process payments for approved contracted works as required, ensuring expenditure is managed in line with the Group's financial controls.
• Manage internal and external stakeholders effectively, including colleagues, third-party suppliers, solicitors and Environmental Health Officers, building constructive working relationships to deliver compliance objectives.
• Ensure internal business processes are followed in line with the Group’s policy, procedures and statutory requirements.
• Contribute to the continuous improvement of processes and procedures; respond flexibly to changes in work priorities and undertake other duties as required.
• Ensure that all data protection requirements are met in accordance with the Group’s policy and statutory requirements.
• Ensure that health and safety requirements are met in accordance with the Group’s policy and statutory requirements.

Additional Information:

• The Group has offices across the UK and there may be a requirement to travel to other locations to perform this role, with regular support to teams in London and Liverpool.
• The role will involve handling sensitive information; confidentiality is essential.
• Flexibility to work during hours of operation.
• Commitment to equal opportunities and non-discriminatory practices.

Person Specification:

Essential Knowledge, Skills and Experience:

• Experience of working within an Asset Services team, ideally supporting compliance activity.
• Effective contract management skills, including management of service and maintenance contracts.
• Clear understanding of risk management and compliance requirements for relevant areas of risk.
• Effective stakeholder management, internally and externally, with ability to persuade and influence others.
• Customer-focused with excellent written and verbal communication skills, able to work at all levels.
• Results-driven with strong analytical skills and experience providing meaningful management information.
• Excellent team player who can work flexibly to meet business requirements.
• Proficient in Microsoft Office.
• Knowledge of Compliance ICT systems including Housing Management Systems (e.g., Academy/Open Housing) and related tools.

Desirable:

• Knowledge of security systems (door entry, access control, CCTV, etc.).
• Experience in asset compliance or health and safety roles supporting compliance teams.
• Knowledge of Open Housing or similar Housing Management system.

About Us:

Riverside is a not-for-profit social housing and regeneration organisation, owning or managing around 75,000 homes and delivering services to support homelessness, social care, and community development.

Our Values and Behaviours Creating an Inclusive Environment