At a Glance
- Tasks: Welcome visitors, manage enquiries, and ensure a friendly reception experience.
- Company: Riverside is a housing association dedicated to enhancing lives and revitalising communities.
- Benefits: Enjoy competitive pay, flexible working, 28 days holiday, and personal development opportunities.
- Why this job: Join a diverse team making a real impact in people's lives while developing your skills.
- Qualifications: Good Microsoft Office skills, customer service experience, and strong communication abilities required.
- Other info: Applications may close early, so apply soon to secure your chance!
Job Title: Casual Worker – receptionist
Contract Type: As and when required
Salary: £14.44 per hour
Location: Camden in London
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don\’t meet all the essential criteria on the job description.
The difference you will make as Casual Worker – receptionist
In this role you will assist in the provision of an efficient and courteous reception service, also you will ensure visitors are guided into the building, offered refreshments, made comfortable and feel welcomed. the receptionist will meet and greet residents, guests, visitors and contractors to the property and supported to navigate the building in a friendly and manner, Ideally in this role will communicate effectively and empathetically with residents, relatives and staff and respond knowledgeably and confidentially to enquiries from visitors, customers, staff and contractors
About You
We are looking for someone with:
- Good working knowledge of Microsoft Office
- Excellent customer service skills both face to face and on the telephone
- Excellent telephone manner and switchboard experience
- Some experience in reception work(either paid or voluntary) preferably of dealing calmly and pleasantly with a diverse section of customers
- Excellent organisational skills
- Strong communication and interpersonal skills
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working With Us, You’ll Enjoy
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity And Inclusion At Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
Principle Outputs & Responsibilities
- Assist in the provision of an efficient and courteous reception service.
- Ensure visitors are guided into the building, offered refreshments, made comfortable and feel welcomed.
- Meet and greet residents, guests, visitors and contractors to the property and supported to navigate the building in a friendly and manner
- Communicate effectively and empathetically with residents, relatives and staff
- Respond knowledgeably and confidentially to enquiries from visitors, customers, staff and contractors
- Meet the demands of internal and external customers effectively and to a high standard
- Support the General Manager ensuring H & S compliance, and general admin duties such as staff meals
- Attend meetings and take minutes when required
- Maintain a detailed and accurate enquiries log of potential customers and their Next of kin,
- Keep a log of visitors to the building
- Maintain a detailed and accurate log of keys and fob
- Maintain and update stocks of literature and digital displays in reception and communal areas, ensuring that the areas are tidy and welcoming at all times
- Assist with the ordering and management uniforms, stationary and PPE as required
- Manage Guest suite bookings and ensuring the suite is cleaned and ready for occupation
- Engage with Housing, Facilities, and the care and support team to assist in the day to day management of customers, visitors and the buildijng
- Compliant with requirements of Health and safety, and ARCO
Essential Knowledge, Skills And Experience
- Good working knowledge of Microsoft Office
- Excellent customer service skills both face to face and on the telephone
- Excellent telephone manner and switchboard experience
- Some experience in reception work(either paid or voluntary) preferably of dealing calmly and pleasantly with a diverse section of customers
- Excellent organisational skills
- Strong communication and interpersonal skills
- Demonstrable ability to multi-task in a busy area
- Ability to work as part of a team and on own initiative
- Ability to keep calm during busy periods
- Empathetic, caring and understanding of the issues that can impact on the daily lives of older people
Desirable Knowledge, Skills And Experience
- Knowledge of the Housing Sector and One Housing activities.
- Knowledge and understanding of Dementia
- Knowledge of CQC and Senior Living
Decision Making Accountability
- Day to day running of reception area
- Visitor logs
- Ensuring all marketing materials and information is ARCO compliant
- Ensuring staff office(s) and staff kitchens are well stocked and maintained
- Maintain staff records such as emergency contact details
- Ensuring property H & S records are well maintained and up to date (such as the ‘emergency grab pack)
Other Duties
- Ensure that responsibilities for Health and Safety are properly understood and discharged as defined in One Housing’s Health & Safety Policy and that Health & Safety concerns are promptly and clearly communicated to the appropriate people.
- Comply fully with One Housing’s policies and procedures
- Comply with the Equal Opportunity Policy and Diversity Policy
- Comply with the data protection
- Carry out any other reasonable duties as required
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Casual Worker - receptionist (London A) employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Worker - receptionist (London A)
✨Tip Number 1
Familiarise yourself with Riverside's values and mission. When you understand what they stand for, you can tailor your approach during interviews to demonstrate how your personal values align with theirs.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or part-time work, gaining experience in a reception role will help you feel more confident when interacting with diverse customers.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Word and Excel. Being proficient in these tools will not only help you in the role but also impress your potential employers during the interview process.
✨Tip Number 4
Prepare to discuss how you handle stressful situations. Since the role requires maintaining composure during busy periods, think of examples from your past experiences where you successfully managed stress and multitasking.
We think you need these skills to ace Casual Worker - receptionist (London A)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and reception roles. Use keywords from the job description to demonstrate that you meet the essential criteria.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Riverside's mission. Share specific examples of how your skills align with the responsibilities outlined in the job description.
Showcase Your Interpersonal Skills: Since the role requires excellent communication and interpersonal skills, provide examples in your application of how you've successfully interacted with diverse groups of people in previous roles.
Highlight Organisational Abilities: Mention any experience you have with multitasking and managing various administrative tasks. This will show that you can handle the busy environment of a reception area effectively.
How to prepare for a job interview at Riverside
✨Showcase Your Customer Service Skills
As a receptionist, excellent customer service is key. Prepare examples of how you've provided outstanding service in previous roles, whether paid or voluntary. Highlight your ability to remain calm and pleasant when dealing with diverse customers.
✨Demonstrate Your Communication Skills
Effective communication is crucial for this role. Practice articulating your thoughts clearly and empathetically. Be ready to discuss how you would handle inquiries from visitors and residents, ensuring you convey warmth and professionalism.
✨Familiarise Yourself with Microsoft Office
Since a good working knowledge of Microsoft Office is essential, brush up on your skills before the interview. Be prepared to discuss how you've used these tools in past roles, especially in managing schedules or handling correspondence.
✨Research Riverside's Values
Understanding Riverside's commitment to diversity and community support can set you apart. Familiarise yourself with their mission and values, and be ready to explain how your personal values align with theirs during the interview.