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For Companies At a Glance
- Tasks: Support vulnerable individuals in a housing service, promoting wellbeing and community engagement.
- Company: Riverside, a leading not-for-profit social housing organisation with a 90-year legacy.
- Benefits: Competitive pay, generous pension, and investment in your learning and development.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience with vulnerable people, strong communication skills, and teamwork abilities.
- Other info: Flexible hours and opportunities for personal growth in a supportive environment.
Overview
Casual Support Officer role at Riverside. Salary ÂŁ14.44 per hour. Working hours: as required. Location: Westmoor House, Camden.
If you share our values and are excited about making a significant impact at Riverside, please attach a current CV and covering letter. Riverside recruits to potential, welcoming applications even if you don’t meet all essential criteria.
The difference you will make
You will contribute to the day-to-day running of one of our supported housing services, with a priority on the safety and wellbeing of everyone in our accommodation, including our customers.
Responsibilities
- Engage with customers daily to build trust and encourage participation in activities within the service and wider community.
- Help customers access local services, training, education and work opportunities.
- Carry out support planning and risk assessments for high-need customers with the support of a Support Officer.
- Work with the Specialist Support Officer to arrange and facilitate group sessions or activities.
- Collaborate with relevant community agencies to ensure customers receive appropriate advice and support.
- Ensure key performance targets are met and that customer records are up to date.
About You
We are looking for someone who believes in teamwork, shares our values, and is friendly, engaged and committed to achieving great outcomes for our customers.
We are looking for someone with
- Experience of working with vulnerable people with a range of needs in a support capacity
- Good communication skills and the ability to engage with and respect the needs of vulnerable people
- Excellent teamwork skills
- Housing sector knowledge
- Strong IT skills to manage and maintain administration and recording systems
- Flexible team player able to adapt to business requirements
- Flexibility to cover shifts, sometimes at short notice
Why Riverside?
Riverside is a housing association with a difference—enhancing everyday life for our customers. For 90 years we have revitalised neighbourhoods and supported communities by providing homes. We own/manage around 75,000 homes across the UK and work in homelessness services, social care, employment support and retirement living.
Working With Us, You’ll Enjoy
- Competitive pay and generous pension
- Investment in learning, development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside
We are inclusive and value diversity. We foster a workplace where all individuals are respected, empowered and heard. Riverside is a Disability Confident Employer with a Guaranteed Interview Scheme for applicants who declare a disability and meet minimum requirements.
Role Profile
- Use Psychologically Informed and Trauma Informed Care approaches to support customers in making positive choices and developing independence.
- Assist in planning and delivering personalised support and move-on plans.
- Understand risk management and assist the team with regular reviews of support and risk.
- Inspire customers to achieve outcomes and develop life skills.
- Assist with day-to-day support and tenancy-related matters.
- Identify and promote opportunities for employment, education and training; support access to these opportunities.
- Signpost to external support services (e.g., food banks, community resources).
- Support customers to be tenancy-ready and financially independent through budgeting and income maximisation.
- Support customers’ healthcare needs and maintain contact with healthcare professionals as needed.
- Encourage self-management of medication following Riverside procedures.
- Maintain clear, accurate records on the appropriate digital platform.
- Assist with customer involvement, consultation and delivery of group sessions.
- Deliver a range of group work sessions as required.
Deliver a Support Service
- Support the referral process for new customers.
- Contribute to housing management, including income collection and tenancy support.
- Work with customers to maintain a safe environment and report repairs or safety concerns.
- Clean and prepare customer rooms as appropriate.
- Resolve challenging situations sensitively, balancing individual needs with service safety.
- Follow safeguarding procedures and escalate risks appropriately.
- Maintain local partnerships to provide holistic support.
- Carry out day-to-day administration and financial duties (rent accounts, invoices, petty cash, banking).
- Collate and submit information returns on funding, health & safety, and performance.
- Act as point of contact on the phone and reception, handling a range of enquiries.
Other Information
- Flexible hours may be required to meet customer and business needs.
- Use the Lone Worker system as necessary.
- Follow Riverside’s Policy and Procedure framework, including health & safety, safeguarding, dignity at work, GDPR, cash handling, etc.
- Deliver your role in line with Riverside values – “Our Riverside Way”.
- Participate in team meetings, supervisions and reflective practice sessions.
- Undertake regular training and development to perform safely.
- May undertake additional duties in consultation with your Line Manager.
Person specification
Essential – Knowledge, Skills and Experience
- Understanding of barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
- Experience working in a team and communicating positively with others.
- Ability to organise tasks and plan effectively while dealing with people.
- Team player with a caring, empathetic, flexible, resilient and can-do attitude.
- Ability to use initiative and make decisions.
- Basic administrative and IT skills to maintain records.
Desirable
- Experience working with vulnerable and diverse customer groups or individuals with complex needs.
- Personal lived experience of homelessness, rough sleeping, mental health issues or substance misuse.
About Us
Riverside is a leading not-for-profit social housing and regeneration organisation, owning/managing around 75,000 homes. We specialise in supported housing services for homelessness and related work, with a 90-year track record and plans to build over 15,000 affordable homes in the next decade.
Our Values and Behaviours
Creating an inclusive environment. Riverside is a Disability Confident Employer with a Guaranteed Interview Scheme for applicants who declare a disability and meet minimum requirements.
Note: This description is a sanitized refinement of the original job posting. Only job-relevant information has been retained.
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Casual Support Officer employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Support Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Riverside. Understand their values and mission, and think about how your experiences align with them. This will help you show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences can help support vulnerable people, as this is key for the Casual Support Officer role.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Riverside values teamwork and empathy, so share personal stories that highlight your caring nature and ability to work well with others.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Casual Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Casual Support Officer role. Highlight any relevant experience working with vulnerable people and your teamwork abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for supporting others and how you align with Riverside's values. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since good communication is key in this role, make sure your application demonstrates your ability to engage with diverse individuals. Use clear and concise language throughout your CV and cover letter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Riverside
✨Know Your Stuff
Before the interview, make sure you understand Riverside's mission and values. Familiarise yourself with their approach to supporting vulnerable people and how they use Psychologically Informed and Trauma Informed Care. This will help you align your answers with what they’re looking for.
✨Showcase Your Experience
Be ready to discuss your previous experience working with vulnerable individuals. Think of specific examples where you made a positive impact, whether through support planning or engaging customers in activities. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Team Spirit
Riverside values teamwork, so be prepared to talk about how you’ve collaborated with others in past roles. Share instances where you’ve worked effectively in a team, especially in challenging situations, and highlight your flexibility and adaptability.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might ask about the types of training available for staff or how they measure success in supporting customers. It’s a great way to demonstrate your enthusiasm for the position.
