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- Tasks: Support vulnerable individuals in a housing service, promoting wellbeing and community engagement.
- Company: Riverside, a leading not-for-profit social housing organisation with a 90-year legacy.
- Benefits: Competitive pay, generous pension, and investment in your learning and development.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience with vulnerable people, strong communication skills, and teamwork abilities.
- Other info: Flexible hours and opportunities for personal growth in a supportive environment.
Casual – Support Officer – Riverside
This role is a casual support officer position at Riverside, focused on providing care, support and holistic services to clients, ensuring they achieve greater independence and wellbeing.
Key Responsibilities
- Carry out assessment to identify and prioritise needs
- Use SMART goal planning to provide needs‑led holistic support
- Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
- Provide a comprehensive support planning service to customers in line with the department’s policies, procedures and approach
- Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation
- Set up and maintain customer files and ensure accurate, up‑to‑date records are kept of support provided to customers in accordance with HCS policies
Qualifications & Experience
- Experience working with vulnerable people with a range of needs in a support capacity
- Good communication skills and the ability to engage with and respect the needs of vulnerable people
- Excellent team working skills
- Housing sector knowledge
- Strong IT skills to manage and maintain administration and recording systems
- Flexibility to cover shifts, sometimes at short notice
Why Riverside?
Riverside is a housing association with over 75,000 affordable homes across the UK. We are committed to enhancing the everyday for all our customers, revitalising neighbourhoods and supporting communities, and we need the best people on board to help us.
Benefits
- Competitive pay & generous pension
- Investment in learning, personal development and technology
- A wide range of benefits
Diversity & Inclusion
We are inclusive, valuing diversity in all its forms. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for applicants with a declared disability, guaranteeing an interview if they meet the minimum requirements.
Application
To apply, please attach a current CV and covering letter. Riverside recruits based on potential, so we encourage you to apply even if you do not meet all essential criteria. Note that we are surrendering the Riverside Sponsorship licence and will not be applying for further sponsorships.
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Casual - Support Officer employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual - Support Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Riverside. Understand their values and mission, and think about how your experiences align with them. This will help you show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences can help support vulnerable people, as this is key for the Casual Support Officer role.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Riverside values teamwork and empathy, so share personal stories that highlight your caring nature and ability to work well with others.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Casual - Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Casual Support Officer role. Highlight any relevant experience working with vulnerable people and your teamwork abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for supporting others and how you align with Riverside's values. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since good communication is key in this role, make sure your application demonstrates your ability to engage with diverse individuals. Use clear and concise language throughout your CV and cover letter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Riverside
✨Know Your Stuff
Before the interview, make sure you understand Riverside's mission and values. Familiarise yourself with their approach to supporting vulnerable people and how they use Psychologically Informed and Trauma Informed Care. This will help you align your answers with what they’re looking for.
✨Showcase Your Experience
Be ready to discuss your previous experience working with vulnerable individuals. Think of specific examples where you made a positive impact, whether through support planning or engaging customers in activities. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Team Spirit
Riverside values teamwork, so be prepared to talk about how you’ve collaborated with others in past roles. Share instances where you’ve worked effectively in a team, especially in challenging situations, and highlight your flexibility and adaptability.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might ask about the types of training available for staff or how they measure success in supporting customers. It’s a great way to demonstrate your enthusiasm for the position.
