At a Glance
- Tasks: Support income management and enhance service delivery through data-driven insights.
- Company: Join Riverside, a diverse and inclusive employer committed to social housing.
- Benefits: Competitive salary, generous pension, 28 days holiday, and flexible working options.
- Other info: Opportunity for career growth and a commitment to diversity and inclusion.
- Why this job: Make a real difference in social housing while developing your skills in a supportive environment.
- Qualifications: Knowledge of social housing legislation and excellent communication skills required.
The predicted salary is between 38290 - 42320 £ per year.
Contract Type: Fixed Term Contract for 12 months
Salary: £38,290.90 per annum (£42,320.47 after 12 months successful performance)
Working Hours: 35 hours per week
Working Pattern: Monday – Friday, Hybrid Location: Carlisle, Cumbria
About You
- Up to date knowledge of legislation, regulation and standards relating to social housing and income collection across all tenure types.
- A strong understanding of Universal Credit and welfare reforms.
- Excellent written and verbal communication skills and the ability to present to a variety of audiences.
Benefits
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Role Profile
- Support the development of best practice in income management to maximise Riversides’ income.
- Innovatively use income performance and customer data to direct resources.
- Provide performance commentary on trends and areas of focus to improve performance, projecting future outputs based on current data.
- Deliver project activities to improve the service as the team seeks to deliver against service development plans.
- Act as a Subject Matter Expert for Income Management, pro-actively building excellent relationships with internal and external stakeholders to improve customer and colleague satisfaction ratings.
- Support the wider income team to deliver targets set for arrears and any relevant corporate objectives, by tracking outputs daily, weekly, and monthly against targets.
- Support Income Team Leaders and Managers with allocating work, managing projects, and determining priorities.
- Regularly review colleague user guides, procedures, performance trends, and practices to initiate and implement changes to maximise income collection.
- Support and develop systems and data to optimise digital solutions to improve performance and sustain tenancies.
Additional Information
The Group has offices across the UK and there may be a requirement to travel to other locations to perform this role effectively. The role will be exposed to sensitive information; therefore, confidentiality must be maintained at all times. In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.
Person Specification
Essential
- Up to date knowledge of legislation, regulation and standards relating to social housing and income collection across all tenure types.
- A strong understanding of Universal Credit and welfare reforms.
- Excellent written and verbal communication skills and the ability to present to a variety of audiences.
- Ability to work under pressure and deliver to deadlines, managing conflicting priorities.
- Attention to detail and outcome focused.
- Excellent analytical skills and the ability to use data to provide meaningful management information to drive business decisions.
- Proven track record of effective stakeholder engagement both internally and externally.
- Excellent IT skills – MS365 systems and income collection software.
- Customer focused and lives the Riverside Values.
Desirable
- Project management experience.
- Proven track record of delivering continuous improvements to performance and service development.
Service Development Officer in Carlisle employer: Riverside
Riverside is an exceptional employer, offering a competitive salary and generous pension alongside 28 days of holiday plus bank holidays. With a strong commitment to diversity and inclusion, the company fosters a supportive work culture that values personal development and flexible working options, making it an ideal place for those seeking meaningful employment in the social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Development Officer in Carlisle
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Riverside.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Riverside.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Riverside.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Riverside. Apply directly through us to stand out!
We think you need these skills to ace Service Development Officer in Carlisle
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Riverside. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Service Development Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Riverside
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Riverside. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
