Property Manager in Carlisle

Contract Type: Permanent

Salary: £34957.17 (£38578.56 after 12 months of successful performance)

Working Hours: 35 hours per week, full time

Working Pattern: Monday to Friday

Location: North Reg Hub, Carlisle

The difference you will make as a Property Manager:

• Act as the nominated Property Manager for a number of mixed‑tenure shared spaces within a designated geographical patch.
• Carry out property inspections to identify and respond to defects, prioritising and ensuring actions are undertaken in a timely manner by removing hazards and ensuring any installed equipment is operational.

Benefits:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. We value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability.

Role Profile:

• Management of a number of properties within a designated geographical patch and provision of operational support to other colleagues across the group portfolio.
• Carry out a programme of property inspections to identify defects, prioritise their action and ensure action is undertaken in an agreed/appropriate timescale.
• Undertake functional/operational safety checks to ensure installed equipment is in full working order.
• Record outcomes of inspections and functional/operational checks, assess any hazards and determine the appropriate action and timescale to mitigate any risks.
• Take a proactive approach to the management of repairs, including reporting emergency repairs through the customer service centre.
• Manage and track any Safety Escalations.
• Ensure work carried out on properties is completed to an acceptable standard.
• Accompany Building Safety Managers (BSM’s) to customer engagement events.
• Oversee planning and execution of day‑to‑day operations, maintenance and inspections of the properties in the patch.
• Escalate any building safety risks/concerns to the Team Leader within set timescales.
• Support completion of dynamic risk assessments of buildings.
• Maintain accurate records using appropriate systems.
• Liaise with internal and external stakeholders and residents to resolve communal issues.
• Distribute customer communications and collect information on other asset services functions.
• Identify and communicate block access requirements.
• Liaise with customers/housing services when access to individual flats is required.
• Follow agreed internal business processes, adhering to relevant regulatory, statutory and compliance frameworks.
• Contribute to continuous improvement of processes and procedures.
• Respond flexibly to any necessary changes in work priorities.
• Ensure all data protection requirements are met.
• Ensure health and safety requirements are met.

Other Duties:

• There may be a requirement to travel to other UK locations to support teams.
• The role will be exposed to sensitive information; confidentiality must be maintained at all times.
• Flexible working during operating hours is required.
• The role holder is expected to commit to equal opportunities and promote non‑discriminatory practices.

Person Specification:

• Valid UK driving licence.
• Experience successfully undertaking the role of Building Safety / Compliance Inspector, Property/Building Manager.
• Effective stakeholder management.
• Proficient use of IT systems including MS Office and Outlook.
• Evidence of accurately reviewing, collating and recording a variety of data.
• Excellent attention to detail with the ability to work under pressure.
• Team player who can work flexibly to meet business requirements.
• Self‑motivated and organised with the ability to plan & prioritise work against deadlines.
• Excellent communication skills.
• Ability to use own initiative and judgement and to work collaboratively.
• Currently hold or willingness to complete Level 3 Fire/Nebosh Health and Safety /IRPM property management qualification or equivalent.

• Property management experience, including managing blocks in mixed tenure environments.
• Knowledge of Compliance Information and Communications Technology (ICT) systems.
• Experience of problem solving and implementing innovative solutions.
• Proven track record of monitoring risk and health and safety compliance.
• Knowledge of asbestos, legionella, building regulations, fire regulations, health and safety regulations.
• Experience in the use of handheld tablet devices.