Riverside is seeking an Operational Lead to oversee the multi-site Customer Service Centre in Carlisle and Liverpool, leading a ~125 FTE operation. You will shape strategy, drive performance, and lead transformation initiatives across channels, with accountability for budget and risk management.
The role is hybrid with travel between sites, offering competitive pay, a generous pension, and opportunities for learning and development. A strong leadership presence is essential.
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Hybrid Strategic Ops Lead, Multi-Site Contact Centre in Carlisle employer: Riverside
Riverside is an exceptional employer, offering a supportive work culture that prioritises the well-being and development of its employees. As a Trauma-Informed Support Worker at The Stages Academy in Middlesbrough, you will benefit from flexible part-time hours, competitive pay, and opportunities for professional growth while making a meaningful impact in the community.
