At a Glance
- Tasks: Support residents facing domestic abuse and manage a caseload with a victim-centred approach.
- Company: Join Riverside, a leading not-for-profit social housing organisation making a real difference.
- Benefits: Enjoy competitive pay, generous holidays, flexible working, and personal development opportunities.
- Other info: Be part of a diverse team committed to equal opportunities and non-discriminatory practices.
- Why this job: Make a meaningful impact in the lives of those affected by domestic abuse.
- Qualifications: Relevant training in Domestic Abuse and strong communication skills required.
The predicted salary is between 39345 - 43487 £ per year.
Contract Type: Permanent
Salary: £39,345 (£43,487 after 12 months successful performance)
Working Hours: 35 hours per week, full time
Working Pattern: Monday to Friday
Location: North Reg Hub, Carlisle
Responsibilities
- Provide specialist support to residents experiencing domestic abuse and ensure all aspects of casework are carried out in accordance with relevant legislation and guidance.
- Manage a domestic abuse caseload, adopting a victim centred approach, to ensure effective resolution in accordance with agreed processes, standards, timescales, and targets.
- Support those experiencing domestic abuse to access appropriate interventions in response to domestic abuse, female genital mutilation, forced marriage and honour‑based violence.
- Collaborate with internal and external partners and contribute to multi‑agency forums including MARAC to improve outcomes for those experiencing domestic abuse.
- Contribute to safeguarding best practice across the business.
- Support frontline housing colleagues responding to domestic abuse and issues.
- Provide support to all areas of the business in the promotion of domestic abuse including training and development.
- Coordinate the DAHA accreditation.
- Contribute to the development of policies, procedures and protocols to support best practice and risk management relating to domestic abuse.
- Coordinate internal processes for sanctuary measures.
- Develop and support Riverside on delivering the Domestic Abuse Act 2021 through high quality practice and effective performance nationally across all business streams.
- Lead (or delegate to local colleagues) on inter‑agency risk management meetings where appropriate such as MAPPA and MARAC.
- Responsibly implement a Domestic Abuse Policy in the support and welfare of customers, planning projects to meet the requirements of Supporting People, Regulations for Social Housing, National Minimum Standards, and other statutory and regulatory bodies.
- Develop policy and procedure in line with legal requirements and in partnership with C&S colleagues and safeguarding leads.
- Provide national guidance and interpretation on the relevant policy areas, including legislation and complex cases of domestic abuse to all parts of the business, ensuring that the latest best practice is embedded.
- Effectively manage and develop a high quality, innovative and pro‑active domestic abuse service for Riverside.
- Set up projects/presentations to support the domestic abuse service and identify risks and mitigating action, reporting on progress to senior managers/executive directors and our governance community.
- Raise service standards on delivery of the service and involvement of active forums and networks particularly in relation to addressing the needs of domestic abuse victims.
- Develop and maintain communication and working partnerships with other agencies to enhance the service.
- Lead Riverside domestic abuse champions to provide and share good practice across the organisation and link in with our safeguarding lead.
Qualifications
- Relevant training and qualifications in Domestic Abuse.
- Excellent written and verbal communication skills.
- Ability and interest to keep abreast of the latest legal and political developments within domestic abuse.
- Good organisational skills, ability to track priorities, work to deadlines and manage projects.
- Strong stakeholder management, both internally and externally.
- Experience delivering high‑quality service within a housing environment.
- Proven conflict management skills in a prompt, calm and constructive manner.
- Proven problem‑solving skills and initiative to propose solutions to identified issues.
- Customer focused with excellent communication skills.
- Team player capable of working flexibly to meet business requirements.
- Proficient use of Microsoft Office.
- Excellent attention to detail, ability to work under pressure, deliver to strict deadlines, and manage conflicting priorities.
- Ability to remain calm in a pressurised environment.
Desirable
- IDVA Qualification.
- SCIE Safeguarding Leads Qualification.
Benefits
- Competitive pay and generous pension.
- 28 days holidays plus bank holidays.
- Flexible working options available.
- Investment in learning, personal development and technology.
- Wide range of benefits.
Additional Information
- May require travel to other locations (Camden, Dartford) for support.
- Exposure to sensitive information requiring confidentiality at all times.
- Work flexibly during hours of operation.
- Commit to equal opportunities and promote non‑discriminatory practices in all aspects of work.
Person Specification Knowledge, Skills and Experience (Essential)
- Relevant training and qualifications in Domestic Abuse.
- Excellent written and verbal communication skills.
- Ability and interest to keep abreast of the latest legal and political developments within domestic abuse.
- Good organisational skills.
- Strong political judgment and initiative.
- Autonomous decision making and advising others on the most effective course of action.
- Commitment and passion for delivering policy and procedure to improve lives and experiences of customers.
- Proven track record of delivering high‑quality service within a housing environment.
- Experience of managing conflict in a prompt, calm and constructive manner.
- Proven problem‑solving skills.
- Customer focus with excellent communication skills.
- Effective stakeholder management, both internally and externally.
- Ability to remain calm in a pressurised environment.
- Excellent team player who can work flexibly to meet business requirements.
- Proficient use of Microsoft Office.
- Excellent attention to detail with ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
- Ability to show initiative and propose solutions to issues identified.
Diversity and Inclusion
We are inclusive and value diversity in all its forms. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. We are committed to equal opportunities and promote non‑discriminatory practices in all aspects of work.
About Us
Riverside is one of the UK’s leading not‑for‑profit social housing and regeneration organisations, owning or managing around 75,000 homes. We provide supported housing services, particularly for those affected by homelessness.
Domestic Abuse Specialist in Carlisle employer: Riverside
Riverside is an exceptional employer, offering a supportive and inclusive work environment for Domestic Abuse Specialists in Carlisle. With competitive pay, generous benefits, and a strong commitment to employee development, we empower our staff to make a meaningful impact in the lives of those affected by domestic abuse. Our collaborative culture fosters professional growth and innovation, ensuring that you can thrive while contributing to vital community services.
StudySmarter Expert Advice🤫
We think this is how you could land Domestic Abuse Specialist in Carlisle
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Riverside.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Riverside.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Riverside.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Riverside. Apply directly through us to stand out!
We think you need these skills to ace Domestic Abuse Specialist in Carlisle
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Riverside. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Domestic Abuse Specialist, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Riverside
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Riverside. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
