At a Glance
- Tasks: Support our care services with exceptional admin skills and customer service.
- Company: Join Riverside, a leading not-for-profit housing association making a real difference.
- Benefits: Enjoy competitive pay, generous holidays, and investment in your personal development.
- Other info: Flexible working hours and opportunities for career growth await you.
- Why this job: Be part of a team that revitalises communities and supports those in need.
- Qualifications: Experience in admin roles and proficiency in Microsoft Office required.
The predicted salary is between 27100 - 27100 £ per year.
Job Description
- Working Hours: Full Time – 37.5 per week
- Working Pattern: Monday to Friday
- The difference you will make as a Regional Administrator
As Regional Administrator within our Care and Support division, you will work collaboratively as part of a dedicated team to ensure the smooth operational management of our care and support services.
Your role will focus on providing exceptional administrative support to Riverside Regions, fostering a culture of performance, compliance, and customer satisfaction.
About You
- Experience in delivering customer‑focused service and working in an administrative role.
- Proficiency in Microsoft applications, including Power Point and Excel.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers.
For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.
Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
- Working With Us, You’ll Enjoy
- Competitive pay & generous pension
- 25 days holiday plus bank holidays
- Investment in your learning, personal development and technology
- A wide range of benefits
- Diversity And Inclusion At Riverside
We are inclusive.
At Riverside, we value diversity in all its forms.
We foster a workplace where all individuals are respected, empowered, and heard.
Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability.
If the applicant meets the minimum requirements for the role they will be guaranteed an interview.
- Role Profile
- Supporting Riverside Regions
- Deliver responsive customer service, adhering to Riverside Service Style standards, and promptly addressing requests for information.
- Communicate on behalf of the Regional Operations Manager with internal and external stakeholders through various channels.
- Provide administrative support to ensure operational deadlines are met and regional information returns are collated and submitted on time.
- Assist operational teams in achieving performance goals by providing regional performance reports.
- Support regional compliance efforts across all business aspects.
- Work confidentially with management and HR teams on sensitive HR‑related matters.
- Manage the regional on‑call rota and provide personal administration support as needed.
- Organise meetings, compile papers, and draft minutes.
- Coordinate training sessions within the region and manage attendees' travel arrangements.
- Handle room bookings, order lunches, and manage central filing systems.
- Service Delivery
- Facilitate the referral process and contribute to the delivery of housing management services.
- Work with customers to maintain a safe environment and report repairs and safety concerns.
- Assist with day‑to‑day administrative and operational duties.
- Additional Duties
- Undertake fire marshal duties and assist with office service contracts and health & safety management.
- Manage office supplies, financial administration systems, and office/regional budget.
- Develop and implement new administrative systems to enhance efficiency.
- Undertake occasional travel within the region.
- Adhere to corporate policies and procedures and promote equality and diversity in all aspects of work.
- Deliver a high‑quality, customer‑oriented service, championing Riverside Service Style.
- Understand how your role contributes to the organization’s overall purpose and be accountable for efficient delivery.
- Adhere to best practices in meeting Health and Safety legislation requirements.
- Other Duties
- Flexibility in working hours may be required to meet business needs.
- Maintain confidentiality regarding sensitive information.
- Commitment to equal opportunities and non‑discriminatory practices.
- Ensure customers are safe at all times – carrying out all duties within Riverside’s policy framework (health & safety, safeguarding, dignity at work, GDPR, cash handling, etc.).
- Deliver your role in line with Riverside company values – “Our Riverside Way”.
- Participate in team meetings, attend regular supervisions.
- Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
- From time to time you may be required to undertake additional duties and responsibilities in consultation with your line manager.
- Additional Information
- The Group has offices across the UK and on this basis there may be a requirement to travel to other locations to effectively perform this role.
- The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
- In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.
- The role holder is expected to be committed to equal opportunities and to promote non‑discriminatory practices in all aspects of work undertaken.
Person specification
Essential Knowledge & Experience
- Experience in delivering customer‑focused service and working in an administrative role.
- Proficiency in Microsoft applications, including Power Point and Excel.
About Us
Riverside is one of the UK’s leading not‑for‑profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent.
We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years.
We have plans to build over 15,000 affordable homes over the next decade.
Our Values and Behaviours
- Creating an Inclusive Environment
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Regional Administrator in Camden Town
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Riverside.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Riverside.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Riverside.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Riverside. Apply directly through us to stand out!
We think you need these skills to ace Regional Administrator in Camden Town
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Riverside. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Regional Administrator, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Riverside
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Riverside. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
