At a Glance
- Tasks: Lead a dynamic team to deliver top-notch property services and manage exciting projects.
- Company: Join Riverside, a leading not-for-profit social housing organisation making a real difference.
- Benefits: Enjoy competitive pay, generous holidays, flexible working, and personal development opportunities.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Make a significant impact in the community while developing your leadership skills.
- Qualifications: Previous line management experience and strong communication skills are essential.
The predicted salary is between 41895 - 41895 € per year.
Contract Type: Permanent
Salary: £41,895.86 per annum
Working Hours: 35 hours per week, full time
Working Pattern: Monday to Friday, hybrid
Location: Arlington, Camden
We welcome applicants who share our values and are excited to make a significant impact at Riverside. Please attach a current CV and covering letter. We recruit to potential, not just skills and experience. We will not sponsor work permits for the UK.
About the role
You will be responsible for leading and managing one of the six operations support teams to ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. You will support the Head of P&P to build and maintain effective relationships with a range of customers and stakeholders.
Responsibilities
- Effective line management of one of the administrative teams.
- Lead, manage, motivate, engage and support the team to deliver a customer focused service.
- Provide leadership to the team through effective coaching, mentoring, 121s and team meetings.
- Ensure team members understand their role and areas of responsibility.
- Understand and adhere to Financial and Procurement procedures.
- Ensure team members are inducted and adequately trained to fulfil their duties and adhere to internal processes and procedures.
- Ensure personal development plans are reviewed regularly.
- Support Senior Managers to monitor and manage DLO and third party contractor performance to achieve agreed service levels and KPIs.
- Manage gas servicing, communal heating servicing, M&E PPM, EICRs and similar and the management of associated compliance data, certificates and legal packs.
- The timely production of management reports to support service delivery and meet business requirements.
- Set targets for your team and ensure these targets are monitored and regular reports/updates provided to support the business.
- Take corrective action where targets are under threat.
- Act as an ambassador for the service, actively building positive working relationships with key internal and external stakeholders.
- Any other reasonable duties to support service delivery.
Qualifications
Essential
- Previous line management experience.
- Advanced IT skills and literacy.
- Experience in Social Housing.
- Excellent communication skills, both written and verbal.
- Excellent organisational skills.
- Proven track record of problem solving, identifying and resolving issues promptly.
- Good time management, planning & organisational skills.
- Strong customer experience ethos.
- Able to work alone or as part of a team, demonstrates company values e.g. customer first.
Desirable
- Contract management admin support.
- Experience of scheduling the multi-disciplinary delivery of a large repairs service using an ICT job appointing tool.
- Experience of using ICT systems including mobile working, job management and performance systems.
- Experience of working in a pressurised environment, dealing with challenging situations.
- Experience of partnership working.
- Outline knowledge of Repair & Maintenance methodologies.
- Knowledge of job ordering / information systems.
Benefits
- Competitive pay & generous pension.
- 28 days holidays plus bank holidays.
- Flexible working options available.
- Investment in your learning, personal development and technology.
- A wide range of benefits.
Diversity and Inclusion
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
About Riverside
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Additional Information: Applications may close before the deadline, so please apply early to be considered.
Property Services Team Leader in Camden Town employer: Riverside
Riverside is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and well-being. With competitive pay, generous benefits, and flexible working options, team members are empowered to thrive both personally and professionally in the vibrant community of Arlington, Camden. Join us in making a meaningful impact in social housing and regeneration, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Property Services Team Leader in Camden Town
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Riverside's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your previous experiences align with the responsibilities of the Property Services Team Leader role.
✨Tip Number 3
Show off your leadership skills! Be ready to share specific examples of how you've motivated and managed teams in the past. Highlight your problem-solving abilities and how you've tackled challenges head-on.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Property Services Team Leader in Camden Town
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Property Services Team Leader role. Highlight your line management experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our values at Riverside. Remember, we’re looking for potential, so let your personality come through!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Early!:Don’t wait until the last minute to submit your application. We may close applications before the deadline if we find the right candidate. Head over to our website and get your application in early to increase your chances!
How to prepare for a job interview at Riverside
✨Know Your Stuff
Make sure you understand the role of a Property Services Team Leader inside out. Familiarise yourself with the responsibilities listed in the job description, especially around line management and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed projects. Highlight how you motivated your team, resolved conflicts, and achieved targets. Riverside values effective leadership, so demonstrating your ability to inspire and engage others will set you apart.
✨Brush Up on Compliance Knowledge
Since the role involves managing compliance data and legal packs, it’s crucial to have a solid understanding of relevant regulations and procedures. Be ready to discuss your experience with compliance in social housing and how you’ve ensured adherence to policies in previous roles.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, and future projects. This shows your enthusiasm for the role and helps you gauge if Riverside is the right fit for you. Plus, it demonstrates that you’re proactive and engaged!
