Job Title
Project Officer
Contract Type
Permanent
Salary
£39,873.00 per annum
Working Hours
35 hours per week
Working Pattern
Monday to Friday, Hybrid
Location
Arlington, Camden
Responsibilities
Support the Building Safety Department by coordinating and supporting the team in Section 20 management and administering compliance systems. Engage with internal stakeholders to maximise recovery through a streamlined process, and provide essential support for the Type 4 FRA Action delivery team.
- Assisting the team in managing any works that will require a Section 20 consultation, providing support and managing the process with internal and external stakeholders to ensure full recovery is achieved.
- Liaising with internal stakeholders to create and improve the Section 20 recovery process.
- Establishing close relationships with internal stakeholders to help manage key stages of the Section 20 process.
- Assisting in monitoring progress of FRA works, including works carried out by third‑party contractors, ensuring contract obligations are fulfilled in line with agreed performance frameworks, and escalating under‑performance via agreed routes.
- Maintaining accurate information, including logging of reports using appropriate systems, ensuring the integrity and quality of data to enable regular analysis and reporting as required.
- Providing a range of administrative support to the Fire Team, including preparing and providing work orders, resolving invoice queries, running reports, and producing budgetary and performance information to ensure compliance activity is carried out effectively and in line with statutory and regulatory requirements.
- Supporting the Fire Team in the management of Type 4 Fire Risk Actions, including checking, processing, communicating to appropriate stakeholders, storage and anniversary planning to ensure robust compliance across the Group.
- Processing payments for approved contracted works as required, ensuring expenditure is robustly managed in line with the Group’s financial controls.
- Managing internal and external stakeholders effectively, including colleagues, third‑party suppliers, solicitors, and Environmental Health Officers, providing advice and support, and building constructive working relationships to deliver the Group’s compliance objectives.
- Ensuring internal business processes are followed in line with the Group’s policy, procedures, and statutory requirements.
- Contributing to the continuous improvement of processes and procedures.
- Responding flexibly to any necessary changes in work priorities and undertaking other duties when required to support the effective operation of the service.
- Ensuring that all data protection requirements are met in accordance with the Group’s policy, procedures, and statutory requirements.
- Ensuring that health and safety requirements are met in accordance with the Group’s policy, procedures, and statutory requirements.
- Responding to leaseholder, managed agent and solicitor queries.
Qualifications
- Experience of working within a Building Safety team, ideally Section 20 compliance activity.
- Effective contract management skills, including supporting the management of service and maintenance of contracts inclusive of service improvements and process mapping.
- Clear understanding of risk management and compliance requirements for areas of risk.
- Effective stakeholder management, both internally and externally to the organisation, with the ability to persuade and influence others.
- Customer‑focused with excellent written and verbal communication skills, able to work at all levels within the business.
- Results‑driven with strong analytical skills, including the ability to critically analyze information, and experience of providing meaningful management information.
- Excellent team player who can work flexibly to meet business requirements.
- Proficient in the use of Microsoft Office.
Desirable
- Knowledge of and experience using Open Housing, Salesforce, C365 or a similar Housing Management System.
- Experience of successfully undertaking a similar role in asset compliance or health and safety, supporting compliance teams, and carrying out a range of coordinator and administrative duties.
- Knowledge of social housing and Building Safety Regulations.
Benefits
- Competitive pay and generous pension.
- 28 days holiday plus bank holidays.
- Flexible working options available.
- Investment in learning, personal development and technology.
- A wide range of additional benefits.
Diversity & Inclusion
We are inclusive. Riverside values diversity in all its forms, fostering a workplace where all individuals are respected, empowered and heard. We are a Disability Confident Employer and offer a Guaranteed Interview Scheme for applicants who declare a disability. If you meet the minimum requirements for the role they are guaranteed an interview.
