Facilities Management Assistant – Riverside
Job Title: Facilities Management Assistant
Contract Type: Permanent
Salary: £29,843.71 Per Annum
Working Hours: 35 Hours per week
Working Pattern: Monday – Friday
Location: Arlington, Camden
Enclosed: Current CV and covering letter.
We recruit to potential, not only to skills and experience, so apply even if you do not meet all essential criteria.
We are unable to sponsor visas under a new Riverside sponsorship licence.
The difference you will make
The Facilities Management Assistant supports front‑of‑house reception across variable locations and works with the Contract and Facilities Officer to deliver an efficient facilities and property management service. Key duties include reception, administrative tasks compliance, and stakeholder liaison.
About You – Experience & Skills
- Experience in a busy customer‑facing Facilities Management environment.
- Knowledge of Health and Safety principles.
- Experience working with contractors within Facilities Management.
- Proficient use of Microsoft 365.
- Excellent communication skills, both verbal and written.
- Strong organisational and time‑management abilities.
- Team player, able to work flexibly to meet business requirements.
Why Riverside?
Riverside is a leading‑profit social housing and regeneration organisation with over 90 years of experience. We support communities through affordable homes, social care, and employment services.
Working With Us – Benefits
- Competitive pay and generous pension.
- 28 days holiday plus bank holidays.
- Flexible working options.
- Investment in learning, personal development, and technology.
- Broad range of additional benefits.
Diversity and Inclusion
We value diversity in all its forms and provide an inclusive workplace. Riverside is a Disability Confident Employer and offers a Guaranteed Interview Scheme for applicants who declare a disability.
Role Profile – Responsibilities
- Administer support for Contract and Facilities Officer, including specialist contract management.
- Deal with staff, contractors, and tenants requiring property keys and access.
- Provide clear, supportive advice on Facilities Management procedures, escalating issues and complaints.
- Open and process all incoming post.
- Manage reception desk, handling general tenant queries.
- Maintain Facilities Management records, including health & safety documentation, first aiders, fire marshals.
- Support process improvement initiatives.
- Build effective relationships with internal and external stakeholders, escalating when necessary.
- Ensure adherence to internal business processes and continuous improvement of procedures.
- Respond flexibly to changing priorities and assist with additional duties as needed.
- Ensure compliance with data protection and health & safety policies.
- Manage local access control and ID badge systems in line with FM policy.
Person Specification – Essential
- Experience in a busy customer‑facing Facilities Management environment.
- Knowledge of Health and Safety principles.
- Contractor management experience within Facilities Management.
- Proficiency with Microsoft 365.
- Customer‑focused, with excellent verbal and written communication.
- Results oriented, able to take ownership of tasks.
- Strong attention to detail and ability to work under pressure.
- Team player, flexible to meet business requirements.
Person Specification – Desirable
- Previous experience in a Housing Association or residential environment.
About Riverside
Riverside is a leading social housing organisation with over 75,000 homes across the UK, committed to transforming lives and revitalising neighbourhoods.
For further information about Riverside, visit www.riverside.org.uk.
