At a Glance
- Tasks: Lead a diverse team to deliver high-quality support services and manage operations effectively.
- Company: Join Riverside, a forward-thinking organisation committed to diversity and inclusion.
- Benefits: Enjoy competitive pay, generous holidays, and investment in your personal development.
- Other info: Flexible working hours and opportunities for career growth await you.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing teams and strong communication skills are essential.
The predicted salary is between 37113 - 37113 € per year.
Contract & Pay: Permanent, full time (37.5 hrs per week). Salary: £37,113.94 per annum.
Location: Cambridge Youth Foyer, Rustat Close, Cambridge
Working Pattern: Monday – Friday, 9 am – 5 pm.
About the role: You will provide motivational leadership to empower a diverse, vulnerable team to deliver a high‑quality support service. The role involves safe operational management of care and support services, budgeting, compliance, housing & income management and customer consultation.
Key Responsibilities:
- Line‑manage a team, create a safe environment where colleagues can speak openly, set expectations and performance targets.
- Hold regular one‑to‑one sessions, undertake bi‑annual performance reviews, facilitate team meetings, embrace reflective practice and recognise achievements.
- Manage the service against contractual requirements, review contract performance annually, meet Riverside performance targets, set and manage budgets, monitor spend and report variances.
- Resource, plan and deliver staff rota, recruit and source relief/agency workers, plan and deliver induction and continual development plans.
- Handle cash, order goods, administer monthly timesheets, raise and approve invoices, produce reports and documentation supporting contract delivery.
- Ensure compliance with health and safety, GDPR, safeguarding and other statutory obligations.
- Deliver housing and income management responsibilities: responsive repairs, welfare checks, asset and compliance partnership, manage empty properties and void work, lead on appeals, serve notice and end tenancy, manage housing allocation pathway.
- Collect rental income, manage arrears, maximise customers’ income, and deliver tenancy sustainment and advice services.
- Provide a person‑centred, trauma‑informed service, promote customer consultation and partnership working, develop relationships, encourage participation in audits and improve service through customer feedback.
- Handle complaints and anti‑social behaviour reports, keep customers informed, embed continuous improvement.
- Work flexibly (including out‑of‑hour, on‑call rota) and undertake training and continuous development.
Qualifications and Experience:
- Experience of managing a team within a supported housing environment serving a vulnerable and diverse customer group.
- Experience working in challenging environments, planning, prioritising and organising tasks to achieve results.
- Strong communication, listening, conflict resolution, decision‑making, and motivational skills.
- Experience in reviewing, monitoring and evaluating outcomes in support services delivery.
- Competent IT skills: use databases, produce reports, analyse key outcomes data.
- Desirable: managing & developing a small team, financial or budgetary responsibility, contract management, achieving KPIs, compliance, formal care/support/housing qualification.
Benefits:
- Competitive pay and generous pension.
- 25 days holiday plus bank holidays.
- Investment in learning, personal development, and technology.
Equal Opportunity and Diversity: Riverside is an equal‑opportunity employer and a Disability Confident Employer. The role falls under the Guaranteed Interview Scheme for candidates with a disability, and the Ethnic Diversity Guaranteed Interview Scheme for ethnically diverse applicants who meet the minimum criteria.
Additional Information: This role may require occasional travel to other Riverside locations, handling sensitive information, working flexibly in line with operating hours, and maintaining confidentiality and non‑discrimination throughout.
Service Manager in Cambridge employer: Riverside
Riverside is an exceptional employer, offering a supportive and inclusive work environment in the heart of Cambridge. With a strong focus on employee development, competitive pay, and generous benefits including 25 days of holiday and a robust pension scheme, we empower our staff to thrive while making a meaningful impact in the lives of vulnerable individuals. Join us to be part of a team that values diversity, promotes continuous improvement, and fosters a culture of open communication and recognition.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their mission. Practise common interview questions and think of examples that highlight your leadership and problem-solving skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and gives you another chance to reiterate why you're the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Service Manager in Cambridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing teams and delivering support services. We want to see how your skills align with the role of Service Manager, so don’t hold back!
Showcase Your Leadership Skills:In your application, emphasise your ability to motivate and lead a diverse team. Share specific examples of how you've created a safe environment for your colleagues and how you’ve set performance targets in the past.
Highlight Relevant Experience:Don’t forget to mention any experience you have in budgeting, compliance, and housing management. We’re looking for someone who can manage resources effectively, so make sure to include any relevant achievements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Riverside
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Service Manager. Familiarise yourself with the key responsibilities listed in the job description, such as team management, budgeting, and compliance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves motivational leadership, be prepared to share specific examples of how you've successfully managed a team in the past. Think about times when you empowered your colleagues or handled challenging situations. This will demonstrate your capability to lead a diverse and vulnerable team effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and conflict resolution skills. Practice responding to questions like, 'How would you handle a complaint from a resident?' or 'What steps would you take to ensure compliance with health and safety regulations?' This will help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they currently face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
