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- Tasks: Lead customer-centric change and analyse data to solve business problems.
- Company: Dynamic company focused on improving customer experiences.
- Benefits: Competitive salary, flexible working hours, and hybrid work model.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer journeys and driving innovation.
- Qualifications: Experience as a Business Analyst with strong analytical and communication skills.
The predicted salary is between 57270 - 63125 ÂŁ per year.
Business Analyst – Fixed Term Contract, 12 months, £57,270.60 per annum (£63,125.84 after successful performance). 35 hours per week, 9am‑5pm flexible working, Hybrid. Location: Speke, Liverpool.
Job Responsibilities:
- Lead uncovering root causes, shaping requirements, refining processes, and influencing cross‑functional teams to deliver customer‑centric change.
- Analyze and synthesize multi‑source data to develop a full view of customer and business problems.
- Apply advanced root‑cause analysis techniques to identify underlying drivers of issues.
- Break down complex, ambiguous problems into clear, actionable components to enable effective decision making.
- Collect and document requirements, producing user stories, acceptance criteria, and ensuring traceability via MoSCoW and traceability matrices.
- Map stakeholder influence, needs, and engagement strategies to drive alignment; lead workshops and complex discussions.
- Produce high quality process models (BPMN, swim lanes) and identify opportunities for process innovation, simplification and efficiency.
- Advise on system capabilities, constraints, emerging technology trends; adapt practices across Agile, Waterfall, or hybrid methodologies.
- Support analysis of user experience needs, recommend and apply analysis techniques, articulate how UX influences system design.
- Lead cross‑functional collaboration, manage workloads, prioritize, deliver on deadlines, mentor colleagues, and elevate analysis standards.
- Coordinate on‑site work and travel to Group offices across the UK as required.
Qualifications:
- Strong experience as a Business Analyst within customer‑centric, digital, or service‑led environments.
- Demonstrable familiarity with design thinking, service blueprints, and customer journey mapping.
- Exceptional stakeholder engagement skills, able to influence and drive alignment at all levels.
- Strong communication ability bridging technical and non‑technical stakeholders.
- Advanced analytical skills working across qualitative and quantitative data sources.
- Passion for improving customer experiences through evidence‑based, structured analysis and high‑quality delivery.
- Certified Business Analysis Professional (desirable).
- Experience in the housing sector or a regulated environment (desirable).
- Collaborative, empathetic, confident in complex stakeholder landscapes (desirable).
- Strategic thinker who balances detail with big‑picture perspective (desirable).
Benefits: Competitive pay
Business Analyst (CX) employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst (CX)
✨Tip Number 1
Network like a pro! Reach out to current employees or connections in the industry. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to business analysis. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your analytical skills during interviews. Bring examples of how you've tackled complex problems in the past. We love hearing about real-life experiences that demonstrate your expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Business Analyst (CX)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience as a Business Analyst, especially in customer-centric environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving customer experiences and how your analytical skills can make a difference at StudySmarter. Keep it engaging and relevant!
Showcase Your Analytical Skills: In your application, don’t forget to mention specific examples of how you've used advanced analytical techniques in past roles. We love seeing how you’ve tackled complex problems and delivered actionable insights!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Riverside
✨Know Your Stuff
Make sure you brush up on your knowledge of business analysis, especially in customer-centric environments. Familiarise yourself with design thinking, service blueprints, and customer journey mapping. This will help you speak confidently about how your skills align with the job requirements.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used advanced root-cause analysis techniques. Be ready to break down complex problems into actionable components, as this is a key part of the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage Stakeholders Effectively
Highlight your exceptional stakeholder engagement skills during the interview. Think of instances where you've influenced cross-functional teams or led workshops. Demonstrating your ability to bridge the gap between technical and non-technical stakeholders will set you apart.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare to discuss how you would approach mapping stakeholder influence or driving alignment in a complex environment. This shows your strategic thinking and ability to balance detail with the big picture.