Programme Officer in Liverpool

If you share our values and are excited about making a significant impact at Riverside, At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Senior Programme Officer You will support the regional Asset Management function and the Head of Rationalisation and Growth, to ensure effective stock acquisitions, disposals and swaps within the region to deliver the Asset Management Strategy and the Group's overall strategic objectives.

• Collaborate with the central Asset Management team including the Head of Rationalisation and Growth to develop and deliver the programme of works required for regional properties, including rationalisation and growth strategies, supporting the Contracts Manager to identify external contractors required to effectively complete associated projects.
• Support the Head of Asset Strategy and Delivery and the Head of Rationalisation and Growth to deliver the regional stock rationalisation strategy, including undertaking option appraisals, tenant/resident consultation, open market property sales and stock transfer programmes, providing insight into individual properties, neighbourhoods and regions.
• Support the option appraisal process, identifying costs-in-use, sustainability, alternative uses for assets, providing, advice, expertise and appropriate recommendations arising from appraisals to inform decision making.
• Manage the project delivery of stock transfers including tenant/resident consultation, marketing, selection and subsequent transfer of stock through to legal completion.
• Support the Head of Rationalisation and Growth with the analysis of stock acquisition programmes including the transfer of incoming assets, ensuring operational and commercial objectives are met and alignment to the Asset Management Strategy.
• Deliver home ownership programmes within the region, liaising with key stakeholders including surveyors, estate agents, solicitors and contractors, project managing the entire process to ensure effective delivery of the Asset Management Strategy and regional objectives.
• Collaborate with a range of internal and external stakeholders, including central Asset Management colleagues and residents, to ensure the programme of works meets required standards, targets, budgetary requirements and customer needs and expectations.
• Undertake contract management within the region as required, commissioning appropriate work orders, including monitoring progress to completion, ensuring contract obligations are fulfilled, in line with agreed performance frameworks, identifying underperformance and escalating via agreed routes as required.
• Contribute to the development and review of relevant budgets including processing payments for approved contracted works, ensuring Asset Management expenditure is robustly managed in line with the Group's financial controls, reporting as required including escalating details of planned over/under spending as appropriate.
• Maintain accurate Asset Management records, using appropriate systems and databases including the Land Asset Register, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required.
• Develop and present reports as required for a range of stakeholders including the Head of Asset Management and the Director of Asset Strategy and Delivery on a range of regional asset management information, to ensure effective communications across the region and to inform decision making when required.
• Manage enquiries effectively, providing clear, supportive and accurate advice or signposting as appropriate and escalating complaints and complex queries via the appropriate channels to ensure effective resolution.
• Manage internal and external stakeholders effectively, providing advice and support and building constructive working relationships to effectively deliver the Group's Asset Management Strategy.
• Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements.
• Contribute to the continuous improvement of processes and procedures.
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
• Ensure that all data protection requirements are met in accordance with the Group's policy, procedures and statutory requirements.
• Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements.

The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role, albeit that regular support will be required to teams in Camden and Dartford

• The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
• In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.
• The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.
• Experience in customer focused Asset Management.
• Proven track record delivering stock rationalisation and acquisition programmes, ideally within the housing sector.
• Thorough understanding of project management methodologies.
• External Stakehold Management, including consultation Events for Customers / Staff nationally to deliver key messages and updates, Experience in customer focused Asset Management.
• Proven track record delivering stock rationalisation and acquisition programmes, ideally within the housing sector.
• Thorough understanding of project management methodologies.
• External Stakehold Management, including consultation Events for Customers / Staff nationally to deliver key messages and updates
• Evidence of using sound judgement when making effective decisions.
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities
• Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business.
• Excellent team player who can work flexibly to meet business requirements.
• Proficient in the use of Microsoft Office.

Desirable

Relevant professional qualification in project management.

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers.

For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.

Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits
• Diversity and Inclusion at Riverside

We are inclusive.

At Riverside, we value diversity in all its forms.

We foster a workplace where all individuals are respected, empowered, and heard.

Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability.

If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

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