Specialist Support Officer in Camden Town

Responsibilities:

• Undertake group and one-to-one interventions with clients, using evidence‑based methods such as CBT-informed interventions, psychoeducational groups, or harm minimisation techniques.
• Provide a comprehensive support planning service to customers in line with the department’s policies, procedures and approach.
• Assess customers to identify and prioritise needs, and use SMART goal planning to deliver needs‑led holistic support.
• Maintain accurate records and ensure the service complies with Riverside’s standing orders, financial regulations and confidentiality policies.
• Employ IT and other technologies effectively (word processing, spreadsheets, email, etc.) to support service delivery.
• Collaborate on cross‑service initiatives and projects related to specialist areas, including organisational training, reflective case management, WOW projects and peer support groups.
• Work on a rota basis, including out‑of‑office hours and overnight shifts when necessary.
• Develop and maintain positive links with key stakeholders to promote opportunities for customers to develop skills toward independence.
• Where required, administer medication and carry out duty shifts.

Qualifications:

• Relevant qualification that qualifies for registration with a professional body (HCPC, UKCP, BACP, etc.).
• Knowledge of specialist assessment tools, methods and case formulation.
• Knowledge of evidence‑based specialist interventions appropriate for mental health and community settings.
• Experience of undertaking customer assessments, support planning and key‑working with an outcome focus.
• Knowledge of the recovery model, peer support and coproduction procedures.
• Experience working in community settings therapeutically (including designing interventions and demonstrating outcomes).
• Experience running therapeutic groups.
• Ability to react to crisis situations in a calm, effective way.
• Basic IT skills and literacy (Microsoft Word, Excel, email, etc.).
• Strong time‑management skills and ability to prioritise workload.
• Excellent written communication skills, including preparation of letters, reports and file notes.
• Ability to contribute to effective team working and promote Equality & Diversity.
• Relevant professional qualification in the area of expertise (e.g., drug and alcohol, counselling, psychology, OT, nursing or social work).
• Level 3 Diploma or willingness to work towards it (for CQC Registered services).
• Understanding of relevant legislation, government frameworks and safeguarding procedures for children and adults.
• Demonstrable experience working with vulnerable adults.
• Ability to provide regular monitoring information as required.

Desirable:

• Experience supervising medication.
• Experience designing and providing training.

Benefits:

• Competitive pay & generous pension.
• 28 days holiday plus bank holidays.
• Flexible working options.
• Investment in learning, personal development and technology.
• Wide range of benefits.

Diversity & Inclusion:

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.