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- Tasks: Answer calls, book appointments, and provide a warm welcome to pet owners.
- Company: Join CVS, one of the UK's largest veterinary service providers.
- Benefits: Generous leave, staff discounts, and access to mental health support.
- Other info: Clear career pathway for growth and skill development.
- Why this job: Make a difference in pets' lives while developing your career in a supportive environment.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
The predicted salary is between 20000 - 30000 £ per year.
Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Riverside Vets.
Location: To be based across our 3 sites in Armadale, Bathgate, and Livingston.
Contract: Permanent.
Hours: 38 hours per week.
Shift Pattern: Monday-Friday, between 08.30 - 18.00, with a share in the Saturday 08.30 - 16.00 rota.
About the role:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to our clients arriving at the practice
What we’re looking for in our Veterinary Receptionist:
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
- Salary in line with the National Minimum Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders and lots more!
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click the 'Apply Now' button below.
Veterinary Receptionist employer: Riverside Vets (Livingston)
Contact Detail:
Riverside Vets (Livingston) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Get to know the company! Before your interview, check out Riverside Vets' website and social media. Familiarising yourself with their values and recent updates will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your passion for animals and customer service.
✨Tip Number 3
Show your personality! When you meet the team, let your enthusiasm shine through. Share your love for pets and any relevant experiences that highlight your skills as a Veterinary Receptionist.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any personal experiences or stories that highlight your enthusiasm for making pets a priority. We want to see that you genuinely care about the furry friends we serve.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Veterinary Receptionist role. Highlight your previous receptionist experience and any relevant skills that match what we're looking for. This shows us that you've done your homework and are serious about joining our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about CVS and what we stand for!
How to prepare for a job interview at Riverside Vets (Livingston)
✨Know Your Stuff About Pets
Brush up on your knowledge of common pets and their needs. Being able to chat about different breeds, health issues, or even pet care tips can show your passion for animals and make you stand out as a candidate.
✨Show Off Your Customer Service Skills
Prepare examples from your past experience where you’ve provided excellent customer service. Think about how you handled difficult situations or went the extra mile for a client. This will demonstrate your ability to create a warm and welcoming environment for pet owners.
✨Practice Empathy and Resilience
Since the role can involve dealing with emotional situations, think of ways to express your empathy during the interview. Share experiences where you’ve had to remain calm and supportive, showing that you can handle the pressures of the job.
✨Familiarise Yourself with the Company
Take some time to learn about CVS and Riverside Vets. Understanding their values and mission will help you align your answers with what they’re looking for, and it shows genuine interest in the position.