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For Companies At a Glance
- Tasks: Answer calls, book appointments, and provide a warm welcome to pet owners.
- Company: Join Riverside Vets, a leading veterinary service provider in the UK.
- Benefits: Generous leave, staff discounts, and a supportive team environment.
- Why this job: Make a difference in pets' lives while developing your career in a caring environment.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
- Other info: Clear career pathway for growth and development within the company.
The predicted salary is between 20000 - 24000 £ per year.
Overview
Are you passionate about making pets a priority? Here at CVS, so are we!
We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Riverside Vets.
Location: to be based across our three sites: Armadale, Bathgate and Livingston
Contract: Permanent
Hours: 25.5 hours per week
Shift Pattern: Monday – Friday, with shifts between 08:30 – 18:00 and a share in the Saturday 08:30 – 12:00 rota
About Riverside Vets
Take a look at the practices here:
- Riverside Veterinary Practice – Armadale | The Vet Collection
- Riverside Veterinary Practice – Bathgate | The Vet Collection
- Riverside Veterinary Practice – Livingston | The Vet Collection
About CVS
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing three main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it\’s what is at the heart of our work, every day.
Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals
About the role
Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
What we\\\’re looking for in our Veterinary Receptionist
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
- Salary in line with the National Minimum Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- and lots more!
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
For more information, take a look at our pathway here: CVS | Receptionist Career Pathway
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.
We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click the \’Apply Now\’ button below.
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Veterinary Receptionist employer: Riverside Vets (Bathgate)
Contact Detail:
Riverside Vets (Bathgate) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, check out Riverside Vets' website and social media. Familiarising yourself with their values and services will help you connect better during your chat.
✨Tip Number 2
Show your passion for pets! When you’re talking to the interviewer, share any personal experiences you have with animals. This will demonstrate your enthusiasm and commitment to making pets a priority.
✨Tip Number 3
Practice your communication skills! As a Veterinary Receptionist, you'll need to be an excellent communicator. Try role-playing common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at CVS. Don’t miss out on this opportunity!
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any personal experiences or stories that highlight your enthusiasm for caring for pets. We want to see that you truly care about making pets a priority.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Veterinary Receptionist role. Highlight your previous receptionist experience and any relevant skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you're a great fit for the role!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy – just click the 'Apply Now' button and follow the prompts!
How to prepare for a job interview at Riverside Vets (Bathgate)
✨Know Your Stuff About Pets
Brush up on your knowledge of common pets and their needs. Being able to chat about different breeds, health issues, or even pet care tips can show your passion for animals and make you stand out.
✨Practice Your People Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Practise how you would handle various scenarios, like dealing with distressed pet owners or answering tricky questions. Role-playing with a friend can help!
✨Familiarise Yourself with the Practice
Take some time to explore Riverside Vets' website and learn about their services and values. Mentioning specific practices or initiatives during your interview can demonstrate your genuine interest in the role and the company.
✨Showcase Your Team Spirit
Teamwork is key in a veterinary practice. Be ready to share examples of how you've worked well in a team before, especially in high-pressure situations. Highlighting your collaborative skills will resonate well with the interviewers.