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For Companies At a Glance
- Tasks: Be the friendly face and voice for patients, managing appointments and queries.
- Company: Join a small, caring practice dedicated to patient service and support.
- Benefits: Gain valuable experience in healthcare with a supportive team environment.
- Other info: Flexible hours and opportunities to grow within a welcoming team.
- Why this job: Make a real difference in patients' lives while developing your admin skills.
- Qualifications: GCSE Maths and English (C or above) and experience with the public.
The predicted salary is between 24000 - 36000 £ per year.
As a receptionist working at Riverside Surgery you will be the first point of contact for the patients both on the phone and in the Practice. You will be an integral part of the team, providing a wide range of reception and administrative duties whilst working closely with both the surgery team and external agencies.
Main duties of the job
- You will be responsible for managing the practices appointment system, processing both telephone and in person requests and enquiries.
- You will answer incoming calls, directing patients to the appropriate services or clinicians.
- The role will involve data entry including updating healthcare records, coding the clinical IT system, generating repeat prescriptions and registering new patients.
- The role also involves supporting the other administrative staff as well as the clinicians.
About us
We are a well established, small, friendly practice with a list size of 2500 patients. We pride ourselves on ensuring that our patients receive the highest level of care and service while providing them with a warm sense of assurance.
Job responsibilities
- Processing incoming phone calls and dealing appropriately with patient queries and requests.
- Signposting patients to the most suitable service.
- Maintaining the practice booking system.
- Updating of patients health records including clinical filing and coding.
- Processing prescription requests.
- Maintain a tidy and organised reception area.
- Support other practice staff with general tasks and administrative duties.
- Complete the opening and closing of the Practice when required.
Person Specification
Qualifications
- Educated to GCSE level or equivalent.
- GCSE Maths and English (C or above).
Experience
- Experience of working with the general public.
- Experience of working with the Emis system.
- Flexible.
- Ability to work under pressure.
- The ability to be empathetic in distressing and upsetting situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Practice Receptionist Administrator in Tamworth employer: Riverside Surgery
Contact Detail:
Riverside Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Receptionist Administrator in Tamworth
✨Tip Number 1
Make sure you research Riverside Surgery before your interview. Knowing about their values and how they operate will help you connect with the team and show that you're genuinely interested in being part of their friendly practice.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls from patients, it’s crucial to sound confident and empathetic. Try role-playing with a friend to get comfortable with common scenarios you might face.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you managed multiple tasks or dealt with challenging situations. This will demonstrate your ability to thrive under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Practice Receptionist Administrator in Tamworth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application: Make sure to tailor your application specifically for the Practice Receptionist Administrator role. Highlight your experience with managing appointments and dealing with patient queries, as these are key parts of the job.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, especially when it comes to your skills and experiences!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Riverside Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research Riverside Surgery. Understand their values, services, and patient care approach. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Common Scenarios
As a receptionist, you'll face various situations, from handling phone calls to managing patient queries. Prepare for role-play scenarios where you might need to demonstrate your problem-solving skills or how you'd handle a distressed patient. This will help you feel more confident during the actual interview.
✨Highlight Your Empathy Skills
Given the nature of the role, being empathetic is crucial. Think of examples from your past experiences where you've shown understanding and compassion, especially in stressful situations. Be ready to share these stories to illustrate your ability to connect with patients.
✨Showcase Your Organisational Skills
The role involves managing appointments and maintaining records, so be prepared to discuss how you stay organised. Share specific tools or methods you use to keep track of tasks and ensure everything runs smoothly, as this will demonstrate your suitability for the position.