Company
Mercedes-Benz of Poole forms part of the Sandown Motor Group and has over 30 years of experience selling and servicing Mercedes-Benz cars. A privately owned group, the Sandown name has an immensely proud heritage with Mercedes-Benz, which means that they are experts in this iconic brand. Their simple goal is to deliver the most outstanding service from each of their sites in Guildford, Basingstoke, Poole, Dorchester, Salisbury, Hindhead, Epsom, Farnborough, and Newbury.
Role
The purpose of the Transaction Manager is to create an engaging retail experience for new and used car buyers so that the customer does not buy a car from anywhere but Sandown. Ultimately, delivering this experience will improve sales conversion, profitability and loyalty.
The Transaction Manager is responsible for enhancing customer relationships and progressing the sale of the car, F&I, service plans and accessories. Crucial to this role is the ability to gain customer trust and build loyalty to Sandown. Responsibilities will include part exchange valuations, finance package tailoring and delivering sales results for the branch. There are 8 Sales Executives at Poole at the moment, and a team of 3 TMs who work with them.
About you
The successful candidate will have previous business management or transaction management experience from within a franchised dealer group. You will be FCA Accredited, have knowledge of finance and related systems, knowledge of insurance products and an understanding of car valuations. You will have great interpersonal and communication skills, fantastic organisational skills, and attention to detail. You will also have excellent IT skills and be able to develop relationships effortlessly.
Main Duties and Responsibilities
- Ensure the sales process is adhered to
- Distribute and manage leads with the sales executives
- Have detailed knowledge of every enquiry
- Encourage appointments at the showroom
- Second face every customer
- Ensure follow-up after enquiry, in line with Sandown SLAs
- Produce finance quotes and proposals
- Appraise part exchanges and provide valuations
- Assist with the sale of the car, accessories, paint protection and insurance products
- Report to line manager on deal-by-deal basis on all income generated
- Conduct regular diary reviews
- Mentor and develop a team of Sales Executives
- Identify renewal opportunities from existing Sandown customers
On Offer
- Company vehicle
- Up to 25 days of annual leave plus bank holidays
- Pension Scheme with employer contributions
- Employee Assistance Programme
- Eye care Vouchers
- Cycle to work scheme
- Life Assurance Policy
- Staff Discounts – MOT’s and Repair
- Staff Retail Purchase Scheme
- Accredited Mercedes-Benz training and qualifications
Total: 42.5 hours per week
Transaction Manager in Poole employer: Riverside Resourcing & Consultancy Ltd.
Riverside Resourcing & Consultancy Ltd. offers a vibrant work culture at Rygor Auto in Gloucester, where employees are valued for their contributions to enhancing customer experiences. With benefits like an extra day off for your birthday and wellness programmes, the company fosters a supportive environment that prioritises employee well-being and growth opportunities within the motor trade sector.
Contact Details:
Riverside Resourcing & Consultancy Ltd. Recruitment Team
