At a Glance
- Tasks: Manage parts orders and deliver exceptional customer service in a fast-paced environment.
- Company: Join Sandown Motor Group, experts in Mercedes-Benz with over 30 years of heritage.
- Benefits: Competitive salary, bonus scheme, training, and generous leave plus staff discounts.
- Other info: Enjoy a supportive work culture with opportunities for professional growth.
- Why this job: Be part of a dynamic team delivering top-notch service to car enthusiasts.
- Qualifications: Experience in motor trade parts and excellent customer service skills required.
The predicted salary is between 30809 - 30809 € per year.
A new opportunity has arisen with Sandown Motor Group for an experienced Parts Advisor at their retailer in Poole. The Company Sandown Motor Group have over 30 years of experience selling and servicing Mercedes‑Benz cars. A privately owned group, the Sandown name has an immensely proud heritage with Mercedes‑Benz, which means that they are experts in this iconic brand. Their simple goal is to deliver the most outstanding service from each of their sites in Guildford, Basingstoke, Poole, Dorchester, Salisbury, Newbury, Hindhead and Epsom.
The main purpose of the Parts Advisor role is to receive all parts orders and ensure that they are accurately interpreted and promptly picked and despatched for retail, trade, and internal/workshop customers.
Main Duties:
- Developing and maintaining professional relationships with all customers to gain new and repeat business.
- Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering.
- Locate unavailable items from other dealerships and arrange for delivery or pass order to stock control for orders to be raised.
- Ensuring that all orders taken are fully completed, invoiced, and despatched as scheduled and that the customer is kept fully informed of progress or of any problems.
- Make sure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the Parts Supervisor.
- Ensure that all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health, and safety are adhered to.
- Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes‑Benz experience is always delivered to all contacts.
About You:
You will have previous experience working in a motor trade parts environment. You will have experience of working with a dealership management system (DMS) such as Kerridge, along with fabulous customer service skills, excellent time management skills and be able to develop relationships effortlessly. You will need to have a full driving licence.
On Offer:
- Salary up to £30,809.01 per year, including commission.
- Hours of work: Monday to Friday 0800-1730, Saturdays on a rota basis 0800-1400 (42.5 hours).
- Highly competitive salary and bonus scheme which is reviewed every 3 months.
- Accredited Mercedes‑Benz training and qualifications which covers the latest technology including hybrid and electric cars.
- Up to 25 Days annual leave plus bank holidays.
- Pension Scheme with employer contributions.
- Employee Assistance Programme.
- Cycle to work scheme.
- Life Assurance Policy.
- Company Car.
- Staff Discounts – MOT’s and Repair.
- Staff Retail Purchase Scheme.
- Full uniform provided.
Parts Advisor in Poole employer: Riverside Resourcing & Consultancy Ltd.
Sandown Motor Group is an exceptional employer, offering a dynamic work environment in Poole where employees can thrive in their roles as Parts Advisors. With over 30 years of expertise in the Mercedes-Benz brand, the company prioritises employee development through accredited training and a competitive salary structure, alongside generous benefits such as up to 25 days of annual leave, a pension scheme, and staff discounts. The supportive culture fosters professional growth and ensures that every team member contributes to delivering outstanding service to customers.
Contact Detail:
Riverside Resourcing & Consultancy Ltd. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Poole
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor trade and let them know you're on the lookout for a Parts Advisor role. You never know who might have the inside scoop on openings at Sandown Motor Group or other dealerships.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of Mercedes-Benz parts and customer service best practices. We want you to impress with your expertise and show that you can deliver the outstanding service they pride themselves on.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and reinforces your commitment to providing excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Sandown Motor Group family and ready to contribute to their legacy.
We think you need these skills to ace Parts Advisor in Poole
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Advisor role. Highlight your experience in the motor trade parts environment and any relevant skills, like customer service and time management. We want to see how you can bring your expertise to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Mercedes-Benz and how your previous experiences make you the perfect fit for Sandown Motor Group. Keep it friendly and professional – we love a personal touch!
Showcase Your Customer Service Skills:As a Parts Advisor, you'll be dealing with customers all day long. Make sure to highlight any past experiences where you've gone above and beyond to help customers. We value those who can build relationships and keep our customers happy!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll get to see all the details about the role and our company. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Riverside Resourcing & Consultancy Ltd.
✨Know Your Parts
Brush up on your knowledge of automotive parts, especially those related to Mercedes-Benz. Familiarise yourself with common parts, their functions, and any recent innovations in the industry. This will help you answer questions confidently and show your passion for the role.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved issues or built strong relationships with customers. This will demonstrate your ability to maintain the high standards expected by Sandown Motor Group.
✨Familiarise Yourself with DMS
If you have experience with dealership management systems like Kerridge, be ready to discuss it. If not, do a bit of research on how these systems work and their importance in managing parts orders. Showing that you're proactive about learning can set you apart.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the Parts Advisor role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
