At a Glance
- Tasks: Maximise service bookings and ensure customer satisfaction in a dynamic environment.
- Company: Join Rygor Plant, a leader in the commercial vehicle sector.
- Benefits: Enjoy 23 days annual leave, birthday off, and wellness programmes.
- Other info: Great career progression opportunities and manufacturer training available.
- Why this job: Be the key link between customers and services, making a real impact.
- Qualifications: Experience as a service advisor with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Rygor Plant is looking for a dedicated Service Advisor to join their team in Gloucester.
If you provide exceptional customer service and can confidently and efficiently maximise service and repair bookings to ensure all resources required to complete the work are available and on schedule – this is the role for you!
The right candidate will have exceptional customer service skills and deliver the highest quality customer experience.
You will approach this role with a commercial mind, actively selling after‑sales services in a customer‑oriented manner (i. e., service contracts), ensuring the workshop is working to full capacity by effectively scheduling customer bookings.
You will be committed to taking responsibility for managing the customer service journey, updating customers on repair times and status, estimates and gaining approval for additional work.
- Day to day responsibilities
- Dealing with customers and ensuring customer satisfaction.
- Utilise workshop loading and ensure it is up to date.
- Regularly and proactively keep customers up to date with progress on their vehicle.
- Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
- Identify the customer requirements and, where possible, supply an accurate, fully inclusive costing.
- Produce accurate job cards, invoices, estimates and related information.
- Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
- Produce warranty job cards in line with the manufacturer's policy and procedures.
- Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
- Liaise with the Parts Department to ensure availability of parts.
Skills & Behaviours required
- Previous service advisor experience within a plant or commercial vehicle environment.
- Customer‑friendly with a professional and approachable manner.
- Process‑oriented with strong attention to detail.
- Able to work independently and manage own workload.
- Previous working experience in administration and/or office environments.
- Strong communication skills as this role is pivotal in ensuring that all stakeholders are accurately informed.
- An extra day off for your Birthday.
- 23 days of annual leave per year PLUS Bank Holidays.
- Enhanced Maternity and Paternity pay policies.
- Access to the wellness programme and Employee Assistance Programmes, including We Care from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
- Mental Health First Aiders.
- Reward and recognition programmes, including annual Rygor Group Awards and opportunities to attend the Rygor Wembley box.
- Annual appraisal programme and progression opportunities.
- Manufacturer training and access to in‑house training.
- #J-18808-Ljbffr
Contact Details:
Riverside Resourcing & Consultancy Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor (Plant) in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Riverside Resourcing & Consultancy Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Riverside Resourcing & Consultancy Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor (Plant) in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Riverside Resourcing & Consultancy Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Riverside Resourcing & Consultancy Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Riverside Resourcing & Consultancy Ltd.!
How to prepare for a job interview at Riverside Resourcing & Consultancy Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
