At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings efficiently.
- Company: Join Rygor Auto, an award-winning automotive group with a vibrant culture.
- Benefits: Enjoy competitive pay, extra birthday leave, and wellness programmes.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Be part of a team recognised for excellence and make a real impact.
- Qualifications: 1 year of Service Advisor experience and strong communication skills.
The predicted salary is between 25 - 25 £ per hour.
Rygor Auto is looking for a dedicated Service Advisor to join their team in Westbury. If you provide exceptional customer service and can confidently and efficiently maximise service and repair bookings to ensure all resources required in completing the work are available and on schedule, this is the role for you!
You will have exceptional customer service skills and deliver the highest quality customer experience. You will approach this role with a commercial mind, actively selling after-sales services in a customer-oriented manner (i.e., service contracts), ensuring the workshop is working to full capacity by effectively scheduling customer bookings. You will be committed to taking responsibility for managing the customer service journey, updating customers on repair times and status, estimates and gaining approval for additional work.
Day to day, you will be:
- Dealing with customers and ensuring customer satisfaction.
- Utilising workshop loading and ensuring it is up to date.
- Regularly and proactively keeping customers up to date with progress on their vehicle.
- Booking in vehicles, ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
- Identifying the customer requirements and where possible, supplying an accurate fully inclusive costing.
- Producing accurate job cards, invoices, estimates and related information.
- Providing customers with full explanations of work carried out, making the most of any additional selling opportunities.
- Producing warranty job cards in line with the manufacturers policy and procedures.
- Accurately recording all work requirements and identifying retail, warranty, internal and non-chargeable repairs.
- Liaising with the Parts Department to ensure availability of parts.
Skills & Behaviours Required for this Role:
- At least 1 year’s experience as a Service Advisor.
- Previous working experience in administration and/or office environments.
- Strong communication skills as this role is pivotal in ensuring that all stakeholders are accurately informed.
- Kerridge knowledge, preferable.
Benefits for you:
- An extra day off for your Birthday.
- 23 days of annual leave per year PLUS Bank Holidays.
- Four times death in service benefit.
- Working for Motor Trader’s ‘Employer of the Year’.
- Working for an official Great Place to Work™️ and UK Best Workplace.
- Working for a Best UK Workplace for Wellbeing and Development.
- Awarded Armed Forces Covenant Silver Award (RLS).
- Working with their award-winning team.
- Auto-enrolment pension.
- Self-development journal.
- Enhanced Maternity and Paternity pay policies.
- Access to their wellness programme and Employee Assistance Programmes.
- Mental Health First Aiders.
- Reward and recognition programmes.
- Annual appraisals programme and progression opportunities.
- Manufacturer training and access to in-house training.
- Long service recognition and annual leave increase after 5 years’ service.
- Branded uniform.
About Rygor Group:
Rygor Group are an award-winning, multi-franchise Dealer Group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Their commitment to excellence has earned them multiple industry and network awards, and they were proud to be named Employer of the Year at the prestigious Motor Trader Awards.
When applying, please include a full current CV. Once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage.
We care about your personal data. The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.
Service Advisor in Westbury employer: Riverside Resourcing and Consultancy
Rygor Auto is an exceptional employer, recognised as Motor Trader’s 'Employer of the Year' and a Great Place to Work™. With a strong focus on employee wellbeing, they offer generous benefits including enhanced maternity and paternity pay, an extra day off for your birthday, and extensive training opportunities, all within a supportive and rewarding work culture in Westbury.
Contact Details:
Riverside Resourcing and Consultancy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Westbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Riverside Resourcing and Consultancy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Riverside Resourcing and Consultancy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Westbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Riverside Resourcing and Consultancy:Your cover letter is your chance to shine! Tell us why you want to work at Riverside Resourcing and Consultancy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Riverside Resourcing and Consultancy!
How to prepare for a job interview at Riverside Resourcing and Consultancy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
