Operations & Performance Manager VMU's

Operations & Performance Manager (VMUs)

🌍 Multi-site role across 5 VMU locations
💰 £55,000 per annum. + bonus opportunity, vehicle allowance.
⏰ Monday to Friday, 45 hours per week. Flexibility required.

The Job

Rygor is looking for an experienced and commercially minded Operations & Performance Manager (VMUs) to support the performance and continued success of their Vehicle Maintenance Unit (VMU) operations across five customer sites, working closely with the Workshop and VMU Managers at each location. (Essex, Hampshire, Berkshire, Oxfordshire)

This is a highly visible, hands-on and predominantly site-based role, acting as the key link between Rygor and their customer. You will be on site most days, working alongside the operational teams to drive site-level success and ensure consistently high standards of vehicle uptime, repair and maintenance quality, compliance and customer service.

For this role, you will need in-depth practical knowledge and experience of how a successful Vehicle Maintenance Unit operates, together with a strong technical vehicle background. You will understand the realities of running busy workshop operations and be confident working with managers to identify issues, challenge performance and implement practical solutions that keep vehicles on the road.

Their VMUs operate 365 days a year, helping to minimise vehicle downtime and maintain customer fleet performance. You will regularly travel between sites, working closely with Workshop Managers, VMU Managers and the Head of VMUs to ensure resources, processes and performance are aligned with customer requirements and contractual expectations.

Day-to-day, you will:

• Act as the primary point of contact between Rygor and the customer across multiple VMU sites.
• Be at sites weekly to work with the VMU managers to ensure site-level success.
• Build and maintain strong customer relationships through regular communication, review meetings and performance discussions.
• Support VMU site managers in delivering operational excellence and achieving agreed KPIs.
• Drive Vehicle Off Road (VOR) performance, ensuring downtime is minimised, and fleet availability is maximised in line with customer requirements.
• Review resource requirements across sites, supporting effective workforce planning and operational efficiency.
• Ensure compliance, health and safety processes, procedures and policies are adopted and adhered to at all sites.
• Work closely with the Head of VMUs to implement strategic objectives and continuous improvement initiatives.
• Monitor operational performance, identifying trends, risks and opportunities for improvement.
• Attend regular customer meetings, presenting performance updates and action plans where required.
• Ensure consistency of service delivery, compliance and customer experience across all VMU locations.
• Support the successful delivery of business growth, customer retention and contract performance objectives.

Skills & Behaviours Required for this Role:

You'll be a confident relationship builder with a strong operational background, ideally within commercial vehicles, fleet maintenance, automotive aftersales or a related sector.

You'll have:

• Experience managing key customer relationships and service delivery.
• Strong commercial awareness and customer focus.
• The ability to influence and support managers across multiple locations.
• Experience working with operational KPIs and performance metrics.
• Excellent communication and stakeholder management skills.
• Strong organisational and problem-solving abilities.
• A willingness to travel regularly between sites.

🥳 Benefits for you

• An extra day off for your Birthday
• 23 days of annual leave per year PLUS Bank Holidays
• Four times death in service benefit.
• Internal Mentorship programme
• Working for WhatVan?’s ‘Van Dealer of the Year 2026’.
• Working for Motor Trader’s ‘Employer of the Year’.
• Working for an official Great Place to Work™️ five years running!
• Working for a workplace which champions women.
• Awarded Armed Forces Covenant Silver Award (RLS)
• Working with an award-winning team – several of the team were recognised at the MT WIMT awards, and they won silver at the internal communication and engagement awards for our new starter onboarding process.
• Auto-enrolment pension.
• Self-development journal
• Rygor Group Ranked 101 in SW Business Insider’s Top 500 Companies
• Enhanced Maternity and Paternity pay policies and return-to-work post-maternity policy.
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24-hour online GP access and second Medical Opinion).
• Mental Health First Aiders.
• Reward and recognition programmes, including our annual Rygor Group Awards and opportunities to attend the Rygor Wembley box as a celebration of your hard work and dedication.
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to our in-house training.
• Long service recognition and annual leave increase after 5 years’ service.
• Rygor Auto and Rygor Service Solutions are Maintenance Provision Rating Scheme (MPRS) accredited
• Branded uniform
• Charities of the Year programme, Army Sport sponsors and community engagement initiatives

🚛 About Rygor Service Solutions

Rygor Service Solutions is part of the industry-renowned Rygor Group, which also owns Rygor Auto (an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors)

Rygor Service Solutions is their independent fleet workshop division, specialising in full management of commercial vehicle fleets within customers' premises, or totally mobile servicing solutions. They look after some of the UK’s largest fleets, including Tesco, Ocado, and Brakes. They are committed to keeping them on the road, serving their customers.

Their Group has multiple industry and network awards under its belt and provides exceptional customer service. What’s more, they are officially a Great Place to Work™️ three years on the run, meaning they really do have a great company culture which embodies their values of Rewarding, Reliable and Respectful.

DBS: Please be advised that successful applicants to Rygor or any of their associated businesses may be subject to satisfactory completion of a DBS check before joining the business.

Our Process

When applying, please include a full current CV with your current salary outlined and notice period, once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.

Managing your data

We care about your personal data. The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your application progress.