Service Advisor in London

London Full-Time No working from home possible

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Service Advisor – Audi Chingford

At the heart of the aftersales department, Service Advisors are committed to delivering outstanding, trusted experiences for customers. As a Service Advisor, you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in the Retail Centre.

On Offer

Hours of work: 47.66

Monday to Friday – 8 am – 6 pm

Saturday 1 in 4 8 am – 4 pm

Basic Salary of £32,000 plus bonus opportunities OTE £45,000

Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
Save money every day with exclusive retail discounts
Drive a great deal with discounts on new and used cars, plus servicing offers
**Plan for the years ahead **with a company pension scheme
Balance home and work with their industry-leading family-friendly policies designed to help you spend more time with the people that matter
Commute for less with our cycle-to-work scheme
Prioritise your wellbeing with dedicated support for you and your family
24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
Make a difference with a paid day to volunteer in your community
Invest in your future with our company share purchase plan
Earn financial rewards when you refer a friend to join the team
Keep learning and growing with their training and development opportunities.
Life assurance with the option to increase cover

The Job

Warmly welcome and engage customers in a friendly and professional manner throughout the day
Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
Schedule vehicles for appointments in the workshop efficiently and accurately
Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
Maintain precise and up-to-date customer records within our systems for effective service management

About You

Previous experience as a service advisor within the motor trade is required for this role.

Excellent communication skills, with the ability to engage effectively with customers and colleagues
Demonstrated experience in delivering exceptional customer service
Skilled at identifying customer needs and opportunities for upselling
Excellent time management skills and the ability to work under pressure
Previous experience in a target-driven role, demonstrating the ability to meet goals
Must hold a valid UK driving licence

Our Process

When applying, please include a full current CV. Once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.

Managing your data

We care about your personal data. The General Data Protection Regulation gives you more control, and by applying to us, you agree to our processing of your personal data to support our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you by email or phone throughout the recruitment process so that we can keep you updated and inform you of your application progress.