Warranty Administrator in Heathrow

Warranty Administrator

🌍 Remote role for Heathrow Van, Truck and Passenger Car

💰 £28,000 - £30,000 per annum DOE

⏰ 42.5 hours per week. Monday to Friday 08:30 – 17:30

🔧 Your Role

Rygor Auto are looking for an experienced and organised Warranty Administrator to join their Heathrow Van, Truck & Passenger Car team. This is a fully remote role, ideal for someone with automotive administration experience who is passionate about providing excellent support to both customers and colleagues.

Working closely with the Service team, you will play a key role in ensuring service administration processes run smoothly, accurately, and efficiently.

Day-to-day, you will be:

• Processing retail invoicing and account costing.
• Managing warranty invoicing and warranty claim administration.
• Supporting the Service team with a range of daily administrative tasks.
• Resolving invoice queries and ensuring accurate costing information is recorded.
• Maintaining service records and documentation in line with company processes.
• Liaising with internal departments to support customer and operational requirements.
• Assisting with the preparation and processing of quotations and service-related documentation.
• Providing a professional and helpful point of contact for customer and internal enquiries.
• Ensuring administrative tasks are completed accurately and within required timescales.

This role will be a great fit for you if:

• You have previous administration experience within the automotive industry.
• You have experience processing warranty claims and warranty invoicing.
• You have experience with retail invoicing and account costing.
• You are highly organised and able to manage multiple tasks effectively.
• You have strong attention to detail and take pride in producing accurate work.
• You are confident using computer systems and technology.
• You have excellent communication skills and enjoy working as part of a team.

DBS: Please be advised that successful applicants to Rygor or any of their associated businesses may be subject to satisfactory completion of a DBS check before joining the business.

🥳 Benefits for you

• An extra day off for your Birthday
• 23 days of annual leave per year PLUS Bank Holidays
• Four times death in service benefit.
• Internal Mentorship programme
• Working for WhatVan?’s ‘Van Dealer of the Year 2026’.
• Working for Motor Trader’s ‘Employer of the Year’.
• Working for an official Great Place to Work™️
• Working for a workplace which champions women.
• Awarded Armed Forces Covenant Silver Award (RLS)
• Working with an award-winning team – several of the team were recognised at the MT WIMT awards and they won silver at the internal communication and engagement awards for our new starter onboarding process.
• Auto-enrolment pension.
• Self-development journal
• Rygor Group Ranked 101 in SW Business Insider’s Top 500 Companies
• Enhanced Maternity and Paternity pay policies and return to work post mat-leave policy.
• Access to their wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
• Mental Health First Aiders.
• Reward and recognition programmes, including the annual Rygor Group Awards and opportunities to attend the Rygor Wembley box as a celebration of your hard work and dedication.
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to our in-house training.
• Long service recognition and annual leave increase after 5 years’ service.
• Rygor Auto and Rygor Service Solutions are Maintenance Provision Rating Scheme (MPRS) accredited
• Branded uniform
• Charities of the Year programme, Army Sport sponsors and community engagement initiatives

🚛 About Rygor Group

Rygor Group are an award-winning, multi-franchise Dealer Group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Their business has gone from strength to strength in recent years, with significant investment in site renovations nationwide and exciting expansions, including the launch of a brand-new Mercedes-Benz Passenger Car Aftersales facility in 2024 and running four new vehicle maintenance units in 2025.

Their commitment to excellence has earned them multiple industry and network awards, and in 2025, they were proud to be named Employer of the Year at the prestigious Motor Trader Awards. They also received the Silver award for their onboarding experience at the ICE awards, meaning that if you're considering a new career with Rygor, you can be confident you'll receive an award-winning induction and support from day one.

They are officially a Great Place to Work™ (five years running), and their company culture truly reflects their core values: Rewarding, Reliable, and Respectful. Exceptional customer service is at the heart of what they do, and so is creating an environment where the team can thrive.

Rygor Group comprises a diverse collection of UK automotive businesses, with a primary focus on trucks, vans, coaches, passenger cars, armoured vehicles, body repairs and coachbuilding. Through the hard work of their team members, they have secured their position as one of the UK’s top automotive Groups, with a turnover of circa £300m a year.

Rygor Auto consists of three renowned brands: Mercedes-Benz, SAIC Maxus, Farizon and Higer Buses. They are home to the largest UK dealer group for Mercedes-Benz Commercial vehicles, and also offer passenger car aftersales at select locations.

Rygor Plant is an official partner of Hyundai, Mecalac, and Dieci. They offer a diverse range of high-performance equipment designed to meet the demands of sectors including construction, agriculture, rail, roadworks, aggregates, and beyond.

Rygor Service Solutions is their independent fleet workshop division, specialising in full management of commercial vehicle fleets within customers' premises, or totally mobile servicing solutions. They look after some of the UK’s largest fleets, including Tesco, Ocado, Bookers and Brakes and are committed to keeping them on the road, serving their customers.

Rygor Land Systems supplies vehicles and systems for military, humanitarian and security operations. With a dedicated and focused team that can provide exacting customers with the support required to deliver the capability needed by operational staff located in the harshest environments around the world.

Our Process

When applying, please include a full current CV with your current salary outlined and notice period, once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.

Managing your data

We care about your personal data. The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your application progress.