Aftersales Manager in Guildford

Mercedes-Benz of Guildford are looking for a new Aftersales Manager.

The Company

Sandown Motor Group have over 30 years of experience selling and servicing Mercedes-Benz cars. A privately owned group, the Sandown name has an immensely proud heritage with Mercedes-Benz, which means that they are experts in this iconic brand. Their simple goal is to deliver the most outstanding service from each of their sites in Guildford, Basingstoke, Poole, Dorchester, Salisbury, Newbury, Hindhead and Epsom.

The Role

An opportunity has arisen to join them as an Aftersales Manager at their Guildford retailer. The purpose of the role is to ensure the smooth running of the Service Department on a day-to-day basis, to maximise sales and profit opportunities and to deliver the brand experience.

The role of the Aftersales Manager is to develop aftersales strategy for the site, focusing on capturing all available revenue streams along with the development and utilisation of the Aftersales Team to achieve the business objective. A big part of this role is to ensure that brand standards are met, and legal regulations are complied with.

Main Duties and Responsibilities

• Ensure that all areas of responsibility achieve and maximise profit margins within their objectives/annual budget.
• Lead and motivate the After Sales team, taking steps to create a professional and customer-focused environment.
• To continually review the financial situation, examining all accounts, daily and weekly operating controls and dealer composite figures along with franchise/industry KPI’s, taking corrective measures and actions as deemed necessary.
• Monitoring compliance with all statutory regulations and ensuring brand quality and service standards are being met.
• Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
• Using the external analysis undertaken, carry out internal analysis to ensure the business is competitive within the marketplace.
• Ensure Company HR policies are followed correctly.
• Ensure that the area of responsibility complies with relevant legislation on consumer law, trade descriptions, FSA Regulations for insurance, etc.
• Ensure that steps are taken to provide a safe working environment, processes are followed, and H&S legislation is complied with.

About You

• Previous experience within an Aftersales leadership position, ideally as an Aftersales Manager.
• Excellent leadership and people management skills.
• Experience managing KPIs, budgets, and departmental performance.
• A passion for delivering exceptional customer service.
• Strong organisational and communication skills.
• A full UK Driving Licence.

On Offer

Hours: Monday – Friday: 08:00 – 18:00

Total Hours: 45 hours per week

A Company Car will be provided as part of a remuneration package.

Pay: Up to £65,000.00 per year

Our Process

When applying, please include a full current CV with your current salary outlined and notice period. Once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.

Managing your data

We care about your personal data. The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your application progress.