Service Advisor in Gloucester

Rygor Auto, are looking for a dedicated Service Advisor to join their team in Gloucester. If you provide exceptional customer service and can confidently and efficiently maximise service and repair bookings to ensure all resources required in completing the work are available and on schedule, this is the role for you!

The right candidate will have exceptional customer service skills and deliver the highest quality customer experience. You will approach this role with a commercial mind, actively selling after-sales services in a customer-oriented manner (i.e., service contracts), ensuring the workshop is working to full capacity by effectively scheduling customer bookings. You will be committed to taking responsibility for managing the customer service journey, updating customers on repair times and status, estimates and gaining approval for additional work.

Day to day, you will be:

• Dealing with customers and ensuring customer satisfaction.
• Utilising workshop loading and ensuring it is up to date.
• Regularly and proactively keeping customers up to date with progress on their vehicle.
• Booking in vehicles, ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
• Identifying the customer requirements and, where possible, supplying an accurate, fully inclusive costing.
• Producing accurate job cards, invoices, estimates and related information.
• Providing customers with full explanations of work carried out, making the most of any additional selling opportunities.
• Producing warranty job cards in line with the manufacturer's policy and procedures.
• Accurately recording all work requirements and identifying retail, warranty, internal and non-chargeable repairs.
• Liaising with the Parts Department to ensure the availability of parts.

Skills & Behaviours Required for this Role:

• You have previous working experience in administration and/or office environments within the motor trade.
• You have strong communication skills, as this role is pivotal in ensuring that all stakeholders are accurately informed.
• Previous experience as a service advisor, preferably.
• Kerridge knowledge, preferable.

Benefits for you:

• An extra day off for your Birthday.
• 23 days of annual leave per year PLUS Bank Holidays.
• Four times death in service benefit.
• Working for Motor Trader’s ‘Employer of the Year’.
• Working for an official Great Place to Work™️ and UK Best Workplace.
• Working for a Best UK Workplace for Wellbeing and Development.
• Awarded Armed Forces Covenant Silver Award (RLS).
• Working with their award-winning team – they are Motor Trader’s CV Employer of the Year and won silver at the internal communication and engagement awards for their new starter onboarding process.
• Auto-enrolment pension.
• Self-development journal.
• Rygor Group Ranked 101 in SW Business Insider’s Top 500 Companies.
• Enhanced Maternity and Paternity pay policies.
• Access to their wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
• Mental Health First Aiders.
• Reward and recognition programmes, including their annual Rygor Group Awards and opportunities to attend the Rygor Wembley box as a celebration of your hard work and dedication.
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to our in-house training.
• Long service recognition and annual leave increase after 5 years’ service.
• Branded uniform.
• Charities of the Year programme, Army Sport sponsors and community engagement initiatives.

About Rygor Group:

Rygor Group are an award-winning, multi-franchise Dealer Group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Their business has gone from strength to strength in recent years, with significant investment in site renovations nationwide and exciting expansions, including the launch of a brand-new Mercedes-Benz Passenger Car Aftersales facility in 2024. Their commitment to excellence has earned them multiple industry and network awards, and in 2025, they were proud to be named Employer of the Year at the prestigious Motor Trader Awards. They also received the Silver award for their onboarding experience at the ICE awards, meaning that if you're considering a new career with Rygor, you can be confident you'll receive an award-winning induction and support from day one. They are officially a Great Place to Work™ (multiple years running), and their company culture truly reflects their core values: Rewarding, Reliable, and Respectful. Exceptional customer service is at the heart of what they do, and so is creating an environment where their team can thrive. Rygor Group comprises a diverse collection of UK automotive businesses, with a primary focus on trucks, vans, coaches, passenger cars, armoured vehicles, body repairs and coachbuilding. Through the hard work of their team members, they have secured their position as one of the UK’s top automotive Groups, with a turnover of circa £300m a year.

Our Process:

When applying, please include a full current CV. Once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage.

Managing your data:

We care about your personal data. The General Data Protection Regulation provides you with more control, and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful – you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you by email or phone throughout the recruitment process so that we can keep you updated regarding your application.