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- Tasks: Manage data and provide top-notch support to energy provider customers.
- Company: Join a professional team in the thriving energy sector.
- Benefits: Earn £13.34 per hour, enjoy 28 days holiday, and secure a temp-to-perm role.
- Other info: Fast-paced office environment with opportunities for growth.
- Why this job: Gain valuable experience while making a difference in customer service.
- Qualifications: Experience in customer service, strong data skills, and a proactive attitude.
The predicted salary is between 27000 - 28000 £ per year.
We are currently recruiting for a Customer Service Advisor to support our client based in Darwen, Lancashire, operating within the energy sector. This is a temp to permanent contract offering an excellent opportunity to join a busy and professional office environment.
The Role: As a Customer Service Advisor, you will be responsible for managing and maintaining accurate data while providing high-quality support to key energy provider customers across the UK. This is a data-driven role requiring strong analytical skills, attention to detail, and the confidence to question discrepancies and identify trends.
- Managing and inputting large volumes of data accurately
- Maintaining and updating customer records and internal systems
- Liaising directly with key UK energy provider customers via email and telephone
- Analysing data to drill down into facts, trends, and performance metrics
- Identifying, questioning, and escalating anomalies or inconsistencies
- Using internal systems and CRM platforms to manage customer information
- Providing general administrative and customer support
The Ideal Candidate:
- Previous experience in a customer service or administrative role
- Strong data entry and data management skills
- Confident user of Microsoft Office, particularly Excel
- Analytical mindset with the ability to recognise trends and patterns
- Comfortable questioning irregularities and escalating concerns
- Excellent attention to detail
- Strong communication skills, both written and verbal
- Proactive, organised, and able to work in a fast-paced environment
Whats on Offer:
- £13.34 per hour
- Temp to Perm
- Full-time hours (Monday-Friday, 8.30am-5pm)
- 28 days holiday
- Office-based role in Darwen, Lancashire
- Opportunity to gain experience working with leading UK energy providers
If you are detail-focused, analytical, and confident working with customers and data, we would love to hear from you.
Customer Service Advisor in Preston employer: Riverside Recruitment
Contact Detail:
Riverside Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Preston
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a Customer Service Advisor, especially your data management and communication skills.
✨Tip Number 3
Dress the part! Even if it’s an office-based role, looking professional can boost your confidence and make a great first impression. Remember, you want to show them you’re ready to represent their brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and data management skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Be sure to mention your analytical mindset and attention to detail, as these are key for us.
Showcase Your Skills: When filling out your application, emphasise your proficiency in Microsoft Office, especially Excel. We love candidates who can demonstrate their ability to analyse data and identify trends, so give us examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity in Darwen!
How to prepare for a job interview at Riverside Recruitment
✨Know Your Data
Since this role is all about managing and analysing data, make sure you brush up on your data entry skills and be ready to discuss your experience with data management. Be prepared to give examples of how you've handled large volumes of data in the past.
✨Show Off Your Communication Skills
As a Customer Service Advisor, you'll be liaising with customers regularly. Practice articulating your thoughts clearly and confidently. Think of scenarios where you've successfully resolved customer issues and be ready to share those stories.
✨Be Detail-Oriented
Attention to detail is key in this role. During the interview, highlight instances where your attention to detail made a difference. You might even want to bring a few examples of how you've identified discrepancies or trends in previous roles.
✨Familiarise Yourself with CRM Systems
Since you'll be using internal systems and CRM platforms, it’s a good idea to familiarise yourself with common tools used in customer service. If you have experience with specific software, mention it during the interview to show you're ready to hit the ground running.