At a Glance
- Tasks: Provide top-notch customer service and support for internal clients in a team environment.
- Company: Join a dynamic company focused on IT solutions and customer satisfaction.
- Benefits: Enjoy 25 paid holidays, a pension scheme, and career progression opportunities.
- Other info: Flexible working hours with opportunities for growth in a supportive environment.
- Why this job: Be the go-to person for tech support and make a real difference in users' experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
I am seeking an IT Service Desk Analyst to provide excellent customer service for our internal clients. You will cooperate within a team environment to provide proactive and reactive support, fast response to inquiries, have strong problem-solving skills, and appropriate resolution through a ticketing solution.
The ideal candidate will bring knowledge of service desk technologies working within an ITIL Framework by providing service desk support services and linked IT admin tasks for the company’s user base.
Responsibilities:- Keep service tickets and internal systems updated, escalating issues where required.
- Maintain support documentation, processes, and procedures.
- Follow change control processes and comply with SLAs and contractual requirements.
- Support users across multiple sites when needed.
- Perform daily system checks and maintain phone coverage during business hours.
- Build and deploy new computers and mobile devices.
- Manage IT assets and user access accounts.
- Customer service and IT Service Desk experience.
- Strong communication skills with excellent attention to detail.
- Able to prioritise workloads and perform under pressure.
- Customer-focused, flexible, and proactive in resolving issues.
- Proficient in Microsoft Office and familiar with multiple operating systems.
- Educated to A-Level standard or above; IT qualifications and ITIL knowledge desirable.
- Experience using process-driven applications.
- Full, clean driving License.
- 25 Paid Holidays + Bank Holidays
- Company Pension Scheme & Life Assurance
- Career progression
- On-site Parking
It Service Desk Analyst in Midsomer Norton employer: Riverside Recruitment
Join a rapidly expanding energy fuel and lubricant distribution company as a Business Development Manager in the Midlands region, where you will enjoy a supportive work culture that values growth and innovation. With a competitive salary, flexible working hours, and a comprehensive benefits package including a company vehicle or car allowance, annual bonus, and professional development opportunities, this role offers a rewarding career path for motivated individuals. Experience a dynamic environment that encourages collaboration and personal development while making a significant impact in various industries.
StudySmarter Expert Advice🤫
We think this is how you could land It Service Desk Analyst in Midsomer Norton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Riverside Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Riverside Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Riverside Recruitment!
✨Direct Apply to Riverside Recruitment
Let's not forget to apply directly through the Riverside Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace It Service Desk Analyst in Midsomer Norton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Riverside Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Riverside Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Riverside Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
