At a Glance
- Tasks: Manage key client accounts and ensure their needs are met efficiently.
- Company: Join a growing team in a dynamic and supportive environment.
- Benefits: Enjoy 25 paid holidays, pension scheme, and career progression.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Be the main point of contact for clients and make a real impact.
- Qualifications: Strong communication skills and ability to multitask in a busy setting.
The predicted salary is between 38250 - 46750 £ per year.
Location: Midsomer Norton
Contract: Permanent
Hours: Full time 8.30am-5.30pm
Salary: Disclosed on Application
Are you a highly organised and enthusiastic individual who is driven, ready to perform and determined by giving great customer service? If so, we may have the perfect opportunity for you. Due to continued growth, the business is looking for a Client Account Manager to join an exceptional team.
The ideal candidate will have proven experience in client-facing roles, building on existing relationships, ensuring customer satisfaction by understanding their needs and communicating efficiently within our business. The Client Account Manager will work closely with the Contracts Team Leader, Business Development Team, IT Teams, Production Teams, Commercial Team, Legal Team and Project Management Team. You will enjoy the fast-paced environment and be the client’s main point of contact, overseeing the daily, routine tasks involved with addressing the customer's needs and concerns and maintaining their account activities.
Responsibilities:
- Manage a number of key accounts for the business in a competitive market
- Truly understand their business in order to service the needs of both
- Manage client’s needs through the business efficiently and accurately, using the software provided
- Monitor and track spending, querying and reporting potential issues
- Engage in meetings both internally and externally
- Follow up with clients on a regular basis ensuring needs are being met
- Competent with Microsoft Office, especially Excel and Word
- Manage KPI’s
- Work with all internal departments efficiently
To be considered:
- Have great communication skills with staff and customers
- You must have the ability to manage numerous tasks every day in a very busy department
- Ability to manage your time and remain effective and accurate
Benefits:
- 25 Paid Holidays + Bank Holidays
- Company Pension Scheme & Life Assurance
- Career progression
- On-site Parking
For further information please contact Sally on (phone number removed)/(phone number removed).
Please see our privacy notice: www.riversiderecruit.co.uk
Riverside Recruitment are acting as an employment agency in relation to this vacancy.
Client Account Manager in Midsomer Norton employer: Riverside Recruitment
Join a rapidly expanding energy fuel and lubricant distribution company as a Business Development Manager in the Midlands region, where you will enjoy a supportive work culture that values growth and innovation. With a competitive salary, flexible working hours, and a comprehensive benefits package including a company vehicle or car allowance, annual bonus, and professional development opportunities, this role offers a rewarding career path for motivated individuals. Experience a dynamic environment that encourages collaboration and personal development while making a significant impact in various industries.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Manager in Midsomer Norton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Riverside Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Riverside Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Account Manager in Midsomer Norton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Riverside Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Riverside Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Riverside Recruitment!
How to prepare for a job interview at Riverside Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
