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For Companies At a Glance
- Tasks: Support customers by processing orders and handling enquiries in a fast-paced environment.
- Company: Join a dynamic team focused on customer service excellence.
- Benefits: Competitive salary, supportive team culture, and opportunities for skill development.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Strong communication skills and a friendly, proactive attitude.
- Other info: Office-based role with a focus on teamwork and continuous improvement.
The predicted salary is between 20000 - 26000 £ per year.
We are looking for a proactive and detail‑oriented Customer Support Administrator to join our client’s dynamic Customer Service and Sales teams. This role reports directly to the Customer Service Manager and plays a key part in supporting both internal and external customers in a fast‑paced, competitive environment.
Key Responsibilities
- Communicate and liaise with customers politely and efficiently.
- Process and progress orders, providing accurate updates on status, delivery details, and alternatives in line with company KPIs.
- Manage customer orders through portals and shared inboxes.
- Handle enquiries from internal teams (Production, Warehouse, Marketing, Purchasing, Sales Representatives) and external customers.
- Be proactive in building rapport with internal stakeholders to enhance customer experience.
- Assist with prompt processing of sample requests.
- Maintain accurate and up‑to‑date customer data.
- Work collaboratively to achieve individual and team performance targets.
- Liaise with Sales Managers, offering suggestions and maintaining a positive, helpful attitude.
- Deliver excellent customer service to meet expectations of both internal and external customers.
Essential Skills
- Excellent written and verbal communication skills.
- Strong organisational skills with accuracy and attention to detail.
- Friendly, polite, and tactful approach.
- Good IT literacy.
Desirable Experience
- Previous experience in a customer‑facing role.
- Ability to interpret numeric data.
- Customer service focus.
Personal Attributes
- Team player with the ability to work independently.
- Able to work under pressure and meet deadlines.
You’ll be part of a supportive team that values collaboration and continuous improvement. This is an excellent opportunity to develop your skills in a thriving business environment.
Customer Support Administrator employer: Riverside Recruitment
Contact Detail:
Riverside Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about liaising with customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be proactive during interviews. Ask insightful questions about the team dynamics and how they measure success. This shows you're not just looking for any job, but you're keen on contributing positively to their customer service goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Administrator role. Highlight your relevant experience and skills that match the job description, especially your communication and organisational abilities.
Showcase Your Customer Service Skills: Since this role is all about supporting customers, emphasise any previous customer-facing experience you have. Share specific examples of how you've handled enquiries or resolved issues to demonstrate your proactive approach.
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. A polished application reflects your ability to maintain accurate customer data and manage orders effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Riverside Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Administrator. Familiarise yourself with the key tasks like processing orders and managing customer enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or built rapport with clients. Practising these scenarios will help you articulate your experience clearly during the interview.
✨Demonstrate Your Organisational Skills
Being detail-oriented is key for a Customer Support Administrator. Bring up specific instances where your organisational skills made a difference, whether it was managing multiple tasks or maintaining accurate customer data. This will highlight your ability to thrive in a fast-paced environment.
✨Be Proactive and Positive
Employers love candidates who can take initiative. During the interview, express your willingness to go above and beyond for customers and internal teams. Share examples of how you've proactively improved customer experiences or collaborated with colleagues to achieve goals. A positive attitude can set you apart!
