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- Tasks: Manage data and provide top-notch support to energy provider customers.
- Company: Join a professional team in the energy sector in Darwen.
- Benefits: Earn £13.34 per hour, enjoy 28 days holiday, and secure a temp to perm role.
- Other info: Fast-paced office environment with opportunities for growth.
- Why this job: Gain valuable experience with leading UK energy providers while honing your analytical skills.
- Qualifications: Customer service experience and strong data management skills required.
We are currently recruiting for a Customer Service Advisor to support our client based in Darwen, Lancashire, operating within the energy sector. This is a temp to permanent contract offering an excellent opportunity to join a busy and professional office environment.
The Role: As a Customer Service Advisor, you will be responsible for managing and maintaining accurate data while providing high-quality support to key energy provider customers across the UK. This is a data-driven role requiring strong analytical skills, attention to detail, and the confidence to question discrepancies and identify trends.
Key Responsibilities:
- Managing and inputting large volumes of data accurately
- Maintaining and updating customer records and internal systems
- Liaising directly with key UK energy provider customers via email and telephone
- Analysing data to drill down into facts, trends, and performance metrics
- Identifying, questioning, and escalating anomalies or inconsistencies
- Using internal systems and CRM platforms to manage customer information
- Providing general administrative and customer support
The Ideal Candidate:
- Previous experience in a customer service or administrative role
- Strong data entry and data management skills
- Confident user of Microsoft Office, particularly Excel
- Analytical mindset with the ability to recognise trends and patterns
- Comfortable questioning irregularities and escalating concerns
- Excellent attention to detail
- Strong communication skills, both written and verbal
- Proactive, organised, and able to work in a fast-paced environment
What’s on Offer:
- £13.34 per hour
- Temp to Perm
- Full-time hours (Monday–Friday, 8.30am–5pm)
- 28 days holiday
- Office-based role in Darwen, Lancashire
- Opportunity to gain experience working with leading UK energy providers
If you are detail-focused, analytical, and confident working with customers and data, we would love to hear from you. APPLY HERE TODAY
Customer Service Advisor employer: Riverside Recruitment
Contact Detail:
Riverside Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview. Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice common interview questions related to customer service and data management. Think about specific examples from your past experiences that highlight your skills and how they align with the role of a Customer Service Advisor.
✨Tip Number 3
Dress appropriately for the office environment. First impressions matter, so make sure you look professional and ready to represent the company well. It shows you take the opportunity seriously!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a great way to reiterate your interest in the position and remind them of your key strengths. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and data management. We want to see how your skills match the role, so don’t be shy about showcasing your analytical mindset and attention to detail!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Be sure to mention your confidence in using Microsoft Office and your ability to handle data effectively.
Show Off Your Communication Skills: Since this role involves liaising with customers, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity in Darwen. We can’t wait to hear from you!
How to prepare for a job interview at Riverside Recruitment
✨Know Your Data
Since this role is all about managing and analysing data, make sure you brush up on your data entry skills and be ready to discuss your experience with data management. Be prepared to give examples of how you've handled large volumes of data in the past.
✨Show Off Your Communication Skills
As a Customer Service Advisor, you'll be liaising with customers regularly. Practice articulating your thoughts clearly and confidently. Think of scenarios where you've successfully resolved customer issues and be ready to share those stories.
✨Be Analytical
This job requires an analytical mindset, so come prepared to discuss how you identify trends and patterns in data. You might even want to bring along a few examples of how you've used data analysis to improve processes or solve problems in previous roles.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company and the role. This shows your interest and helps you determine if it's the right fit for you. Ask about their internal systems or how they handle discrepancies in data.