At a Glance
- Tasks: Be the first point of contact for new enquiries and ensure a positive client experience.
- Company: Join a dynamic team in Bath focused on client satisfaction and professional growth.
- Benefits: Enjoy 33 days holiday, a pension scheme, and a health cash plan.
- Other info: Fast-paced environment with opportunities for personal and professional development.
- Why this job: Make a real impact by helping clients and building meaningful relationships.
- Qualifications: Experience in client-focused roles with strong communication and administrative skills.
The predicted salary is between 28800 - 43200 £ per year.
I am seeking a highly organised and customer-focused New Enquiries Coordinator to be the first point of contact for all incoming enquiries. The successful candidate will play a crucial role in ensuring a positive and efficient experience for potential clients, customers and partners. This role serves a professional and empathetic experience while accurately gathering information and directing cases to internal legal teams. The ideal candidate will possess excellent communication skills and the ability to handle sensitive information with discretion and be able to manage your own workload. You must also have proven experience within an Administration role or similar. Talent for building relationships is key for this role.
Responsibilities:
- Responding promptly and professionally to all new enquiries, offering clients confidence and clarity from their very first contact.
- Understanding each client’s needs and preparing fee earners for effective initial meetings.
- Guiding clients through AML/ID ensuring all information is complete and accurate.
- Managing follow-ups within 5 working days to support improved conversion rates.
- Recording reasons for non-conversion and sharing insights to help enhance performance and best practice.
- Providing comprehensive handovers to the File Opening team within agreed timeframes.
- Spotting opportunities for cross-referrals and making warm, well‑judged introductions.
- Acting as a champion of excellent client experience and promoting the firm’s values in every interaction.
- Maintaining robust adherence to processes, quality standards, and regulatory requirements.
To be considered:
- Experienced in a client-focused role and strong administrative capability within a fast-paced environment.
- Excellent communication skills—empathetic, confident, and engaging.
- Ability to build meaningful relationships and deliver a proactive, solution-focused service.
- Strong IT skills and the ability to prioritise workloads while maintaining exceptional service.
Benefits:
- Competitive Salary
- 33 days holiday per year including public holidays
- Pension scheme
- Health cash plan
New Enquiries Coordinator in Bath employer: Riverside Recruitment
Join a rapidly expanding energy fuel and lubricant distribution company as a Business Development Manager in the Midlands region, where you will enjoy a supportive work culture that values growth and innovation. With a competitive salary, flexible working hours, and a comprehensive benefits package including a company vehicle or car allowance, annual bonus, and professional development opportunities, this role offers a rewarding career path for motivated individuals. Experience a dynamic environment that encourages collaboration and personal development while making a significant impact in various industries.
StudySmarter Expert Advice🤫
We think this is how you could land New Enquiries Coordinator in Bath
✨Tip Number 1
Make sure you research the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, being able to articulate your thoughts clearly and empathetically will set you apart from other candidates.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in reinforcing your interest in the position and keeping you top of mind for the hiring team.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing applications come directly from our platform, and it shows your commitment to joining us.
We think you need these skills to ace New Enquiries Coordinator in Bath
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the New Enquiries Coordinator role. Highlight your experience in client-focused roles and any admin skills that match what we're looking for. This shows us you’re genuinely interested and have done your homework!
Show Off Your Communication Skills:Since this role is all about being the first point of contact, it’s crucial to demonstrate your excellent communication skills. Use clear and engaging language in your application to reflect how you would interact with clients. We want to see your personality shine through!
Highlight Your Organisational Skills:As a New Enquiries Coordinator, you'll need to manage your workload effectively. In your application, give examples of how you've successfully organised tasks or projects in the past. This will help us see that you can handle the fast-paced environment we thrive in.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Riverside Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the New Enquiries Coordinator role. Familiarise yourself with the responsibilities and how they align with your skills. This will help you articulate how your experience in client-focused roles can contribute to the team's success.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples that demonstrate your ability to engage with clients empathetically and confidently. Think of situations where you successfully handled sensitive information or resolved client issues, and be ready to share these stories.
✨Demonstrate Organisational Skills
As a New Enquiries Coordinator, you'll need to manage multiple tasks efficiently. Bring up specific instances from your past roles where you effectively prioritised your workload and maintained high service standards. This will show your potential employer that you can handle the fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
