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- Tasks: Be the friendly face for new enquiries and ensure smooth client experiences.
- Company: Join a dynamic legal firm in Bath with a focus on client satisfaction.
- Benefits: Enjoy 33 days holiday, a pension scheme, and a health cash plan.
- Why this job: Make a real difference by helping clients navigate their legal journeys.
- Qualifications: Experience in client-focused roles and strong communication skills are essential.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly organised and client-focused Client Intake & Enquiries Coordinator to act as the first point of contact for all new enquiries. You will deliver a welcoming and efficient experience, gather accurate information, and provide seamless handovers to internal legal teams. This role requires excellent communication, strong administration skills, and the ability to work proactively in a busy environment.
Key Responsibilities
- Respond professionally to new enquiries, providing clarity and confidence from first contact.
- Assess client needs and prepare fee earners for effective initial meetings.
- Guide clients through AML/ID processes, ensuring full compliance.
- Manage follow‑ups within 5 working days to support conversion rates.
- Record reasons for non‑conversion and share insights for improvement.
- Provide accurate and timely handovers to the File Opening team.
- Identify cross‑referral opportunities and make warm introductions.
- Champion excellent client experience and uphold firm values.
- Maintain compliance with processes, quality standards and regulations.
About You
- Experience in a client‑focused or administrative role within a fast‑paced environment.
- Strong communication skills – empathetic, confident and engaging.
- Ability to build meaningful client relationships and offer a proactive, solution‑led service.
- Strong IT skills with the ability to prioritise a varied workload.
Benefits:
- Competitive Salary
- 33 days holiday per year including public holidays
- Pension scheme
- Health cash plan
If you are interested, please call Lorna on (phone number removed)/ WhatsApp (phone number removed).
Client Intake & Enquiries Coordinator in Bath employer: Riverside Recruitment
Contact Detail:
Riverside Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Intake & Enquiries Coordinator in Bath
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, culture, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
When you get that interview, don’t just prepare answers to common questions. Think about how you can demonstrate your client-focused skills. Share specific examples from your past experiences that highlight your ability to handle enquiries and build relationships.
✨Tip Number 3
Follow up after your interview! A simple thank-you email can go a long way. Mention something specific from your conversation to remind them of your chat and reinforce your enthusiasm for the role.
✨Tip Number 4
Lastly, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen on the opportunity!
We think you need these skills to ace Client Intake & Enquiries Coordinator in Bath
Some tips for your application 🫡
Show Your Client-Focused Attitude: Make sure to highlight your experience in client-facing roles. We want to see how you've made clients feel valued and understood, so share specific examples that showcase your communication skills and empathy.
Be Organised and Detail-Oriented: Since this role is all about managing enquiries and ensuring smooth handovers, demonstrate your organisational skills. Mention any tools or methods you use to keep track of tasks and deadlines, as we love a proactive approach!
Tailor Your Application: Don’t just send a generic application! Take the time to align your skills and experiences with the key responsibilities listed in the job description. We appreciate when candidates show they’ve done their homework and understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Riverside Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Intake & Enquiries Coordinator. Familiarise yourself with the key tasks like responding to enquiries and guiding clients through processes. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples that highlight your ability to engage with clients effectively. Think of situations where you’ve successfully managed client relationships or resolved issues, and be ready to share these during the interview.
✨Demonstrate Your Organisational Skills
Being organised is crucial in a busy environment. Bring up specific instances where you’ve managed multiple tasks or projects simultaneously. This will show that you can handle the varied workload expected in this role and keep everything running smoothly.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or how success is measured in this role. This not only shows your interest but also helps you assess if the company is the right fit for you.