At a Glance
- Tasks: Welcome customers, provide guidance, and promote service plans in a friendly environment.
- Company: Join a leading Honda dealership in Wakefield with a customer-first approach.
- Benefits: Enjoy staff discounts, 25 days holiday, bonus opportunities, and career development.
- Other info: Dynamic role with opportunities for recognition and growth within the company.
- Why this job: Build lasting relationships while helping customers make informed decisions about their vehicles.
- Qualifications: 1 year of automotive customer service experience and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Service Advisor / Showroom Host – Honda - Wakefield
About the Role
We are looking for a Service Advisor / Showroom Host to join our Honda dealership in Wakefield.
This customer-focused role requires you to welcome customers into the showroom, provide clear guidance and excellent service, helping them make informed decisions and build lasting relationships.
Essentials (You Must Have)
- Minimum 1 year experience in automotive customer service or customer-facing motor trade role
- Strong customer service and communication skills
- Sales mindset with ability to promote service plans and value-added products
- Organised and proactive with attention to detail
- Full driving licence, held for a minimum of 2 years
Key Responsibilities
- Meet and greet customers and visitors in a friendly, professional, and welcoming manner
- Provide clear explanations of work required and manufacturer recommendations
- Discuss vehicle health check findings and support informed customer decisions
- Promote service plans and aftersales solutions to enhance customer loyalty
- Coordinate with technicians to ensure timely, high-quality repairs
- Offer refreshments and ensure customers are comfortable during their visit
- Manage courtesy cars, bookings and customer communications
- Maintain excellent product knowledge and brand standards
- Achieve individual and team targets across service and sales metrics
- Maintain excellent showroom presentation standards at all times, ensuring a clean, organised, and welcoming environment
About You
- Experience in automotive service or customer-facing motor trade role
- Strong communication and relationship-building skills
- Sales awareness with ability to identify customer opportunities
- A professional, well-presented, and approachable manner.
- Highly organised and detail-focused
- Strong organisational skills and attention to detail when handling administrative tasks.
- Full UK driving licence
- Customer-first mindset
Why Join Us
- Staff discounts
- CBS Scheme
- 25 days holiday (+ bank holidays)
- Bonus opportunities
- Career development across the group
- Sick pay
- Cycle to work scheme
- Recognition initiatives
- Refer a friend programme
- #J-18808-Ljbffr
Service Advisor / Showroom Host - Honda in Wakefield employer: Riverside Motor Group
Riverside Motor Group is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where your contributions are valued. Located in Leeds, you will benefit from a competitive uncapped commission structure and the opportunity to build lasting relationships with customers while being part of a team that embodies excellence and innovation in the automotive industry.
