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For Companies At a Glance
- Tasks: Act as the key link between customers and the workshop, ensuring outstanding service.
- Company: Join Riverside Volvo Hull, a top-rated independent dealership with a commitment to customer care.
- Benefits: Enjoy perks like a company pension, cycle to work scheme, and employee discounts.
- Why this job: Be part of a dynamic team that values relationships and offers career growth opportunities.
- Qualifications: Must have excellent communication skills and a full UK driving licence.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Riverside Volvo Hull is looking for an experienced Service Advisor to join the team at our stunning, brand-new premises with the latest premium retail experience for our customers.
Riverside Motor Group is an independently owned business established in 1982, recognised for outstanding customer service in our award-winning dealerships located in Doncaster, Wakefield, Barnsley, Hull, and Leeds. We are an authorised Volvo, SEAT, CUPRA, Honda & Used Car dealer with specialist Sales Executives, Aftersales Advisors and Technicians to assist customers with any queries.
We seek motivated individuals who want to work as part of a team and share in the commitment, responsibility, accountability, and discipline required to achieve our Vision.
The Role
The Service Advisor role is one of the most important in our dealership. Customer service is about building trusted relationships. You will act as the relationship manager between the customer and the workshop, ensuring customer satisfaction is outstanding. You will set customer expectations, keep in touch throughout the service or repair, upsell potential work, and follow up with the customer to ensure they are happy with the work carried out.
You’ll Do This By
Being driven and motivated, yet disciplined, with strong communication skills to work both independently and as part of a team. Keen attention to detail, comfort with technology, and a proactive approach are essential. Applicants must also hold a full UK driving licence.
Qualifications & Requirements
- Service Advisor: 1 year (required)
- Driving Licence (required)
Benefits
- Staff discounts
- Bonus
- Sick pay
- Prestige workspace
- Refer a Friend
- Recognition initiatives
- Free tea and coffee
- Cycle to Work
- Career opportunities across the Group
Riverside Motor Group is an equal opportunity employer. We believe that a diverse team drives success and we are committed to a working environment free from discrimination or harassment. All decisions are based on merit. We do not discriminate on age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, and we do not tolerate such discrimination by anyone working for or with us.
Job Types: Full-time, Permanent
Salary: £28,000 plus bonus
How to Apply
Please submit your CV via email to: careers@riversidemotors.co.uk
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Service Advisor - Volvo employer: Riverside Motor Group
Contact Detail:
Riverside Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Volvo
✨Tip Number 1
Familiarise yourself with Volvo's brand values and customer service standards. Understanding what makes their approach unique will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've successfully managed customer relationships in the past. This will demonstrate your ability to be the bridge between customers and the workshop.
✨Tip Number 3
Research common automotive service issues and solutions, particularly those related to Volvo vehicles. Being knowledgeable about potential upselling opportunities can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Riverside Volvo Hull if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Service Advisor - Volvo
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight your relevant experience in customer service and relationship management.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous roles, particularly those related to customer service and automotive industries. Use bullet points for clarity and include specific achievements that demonstrate your ability to meet customer expectations.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your motivation to work with Riverside Volvo Hull. Mention how your skills align with their values and the importance of building trusted relationships with customers.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Advisor role.
How to prepare for a job interview at Riverside Motor Group
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to build trusted relationships with customers is crucial. Prepare examples from your past experiences where you successfully managed customer expectations and resolved issues, demonstrating your commitment to outstanding service.
✨Demonstrate Teamwork and Communication
Highlight your ability to work both independently and as part of a team. Be ready to discuss how you’ve collaborated with colleagues in previous roles to enhance customer satisfaction and streamline processes.
✨Be Prepared for Technical Questions
Familiarise yourself with the latest automotive technologies and services offered by Volvo. Being knowledgeable about the brand and its offerings will show your passion and readiness for the role.
✨Express Your Motivation and Energy
Convey your enthusiasm for the position and the company. Share what drives you to excel in customer service and how your personal values align with Riverside Motor Group's commitment to excellence.
