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For Companies At a Glance
- Tasks: Act as the key link between customers and the workshop, ensuring outstanding service.
- Company: Join Riverside Volvo Hull, a top-rated independent dealership with a commitment to customer care.
- Benefits: Enjoy perks like a company pension, cycle to work scheme, and employee discounts.
- Why this job: Be part of a dynamic team that values relationships and offers career growth opportunities.
- Qualifications: Must have excellent communication skills and a full UK driving licence.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Having recently moved to our stunning brand-new premises with the latest premium retail experience for our customers, Riverside Volvo Hull is looking for an experienced Service Advisor to join the team.
The Company – Who will I be working for?
Established in 1982, we are an independently owned business that prides itself on outstanding customer service in our award-winning dealerships located in Doncaster, Wakefield, Barnsley, Hull, and Leeds. Our dealerships are recognised by their respective car manufacturers as offering the highest standards of customer service and care.
As authorised Volvo, SEAT, CUPRA, Honda & Used Car dealers we have specialist Sales Executives, Aftersales Advisors and Technicians to assist our customers with any query that they may have.
We constantly seek to attract highly motivated individuals that want to work as part of a team and share in the commitment, responsibility, accountability, and discipline required to achieve our Vision.
The Role – What you’ll be doing
The Service Advisor role is one of the most important roles in our dealership. Like us, you know that customer service isn\\\’t just about providing a service, it’s about building trusted relationships and you would act as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. You will be responsible for setting customer expectations, keeping in touch with them throughout the service or repair of their vehicle, upselling potential work, and follow-up with the customer to ensure they are happy with the work carried out.
You’ll do this by:
- Being driven and motivated, yet disciplined, an individual who is able to communicate well and be able to work as an individual and part of a team.
- Your passion, energy, and commitment must be second to none. You’ll have a keen eye for detail and be confident using technology.
- Applicants must also hold a full UK driving licence.
Why Riverside Motor Group
- Recognition initiatives
- Free tea and coffee
- Cycle to Work
- Career opportunities across the Group
Riverside Motor Group is an equal opportunity employer. We believe that having a diverse team is what ensures we are ahead of the game. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
We do not discriminate against staff on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, and we do not tolerate such discrimination by anyone working for or with us.
Benefits
- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme
- Sick pay
Company Number: 01647975
VAT Number: 715971613
Riverside Motors (Doncaster) Ltd, Riverside Motors (Hull) Ltd, Riverside Hull Ltd, Riverside Wakefield Ltd & Riverside Motors (Wakefield) Ltd are appointed representatives of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker, not a lender. We can introduce you to a limited number of finance providers. We do not charge fees for our Consumer Credit services. We may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them, typically either a fixed fee or a fixed percentage of the amount you borrow. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered. All finance applications are subject to status, terms, and conditions apply, UK residents only, 18s or over, Guarantees may be required. Data Protection No: Z5997812
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Service Advisor - Volvo employer: Riverside Motor Group
Contact Detail:
Riverside Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Volvo
✨Tip Number 1
Familiarise yourself with Volvo's brand values and customer service standards. Understanding what makes their approach unique will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've successfully managed customer relationships in the past. This will demonstrate your ability to be the bridge between customers and the workshop.
✨Tip Number 3
Research common automotive service issues and solutions, particularly those related to Volvo vehicles. Being knowledgeable about potential upselling opportunities can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Riverside Volvo Hull if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Service Advisor - Volvo
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight your relevant experience in customer service and relationship management.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous roles, particularly those related to customer service and automotive industries. Use bullet points for clarity and include specific achievements that demonstrate your ability to meet customer expectations.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your motivation to work with Riverside Volvo Hull. Mention how your skills align with their values and the importance of building trusted relationships with customers.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Advisor role.
How to prepare for a job interview at Riverside Motor Group
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to build trusted relationships with customers is crucial. Prepare examples from your past experiences where you successfully managed customer expectations and resolved issues, demonstrating your commitment to outstanding service.
✨Demonstrate Teamwork and Communication
Highlight your ability to work both independently and as part of a team. Be ready to discuss how you’ve collaborated with colleagues in previous roles to enhance customer satisfaction and streamline processes.
✨Be Prepared for Technical Questions
Familiarise yourself with the latest automotive technologies and services offered by Volvo. Being knowledgeable about the brand and its offerings will show your passion and readiness for the role.
✨Express Your Motivation and Energy
Convey your enthusiasm for the position and the company. Share what drives you to excel in customer service and how your personal values align with Riverside Motor Group's commitment to excellence.
