At a Glance
- Tasks: Welcome customers, handle calls, and ensure a fantastic showroom experience.
- Company: Join the innovative Polestar team in Leeds.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Other info: Fast-paced, dynamic showroom with a focus on teamwork.
- Why this job: Be the face of Polestar and create memorable customer experiences.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 18900 - 23100 £ per year.
Working at Polestar Leeds, you will be the first point of contact for our customers, welcoming them to the dealership either face to face or over the telephone.
You will play a key role in delivering an exceptional customer experience, ensuring every visitor feels valued from the moment they arrive.
With a warm, professional manner, you will go the extra mile to support both new and returning customers while maintaining the high standards expected of the Polestar brand.
Key Responsibilities
- Meet and greet customers and visitors in a friendly, professional, and welcoming manner.
- Handle all incoming telephone calls promptly and professionally, directing enquiries to the appropriate department.
- Respond to internal and external emails efficiently and accurately.
- Provide administrative support to the Head of Business and the wider dealership team.
- Offer refreshments and ensure customers are comfortable during their visit.
- Maintain excellent showroom presentation standards at all times, ensuring a clean, organised, and welcoming environment.
- Support the smooth day-to-day operation of the showroom, assisting colleagues as required.
About You
To succeed in this role, you will demonstrate
- Excellent communication skills, with the ability to speak clearly, confidently, and jargon-free with customers, visitors, and colleagues.
- A natural ability to build rapport and instil confidence in customers.
- A strong customer-centric approach with a genuine passion for delivering outstanding service.
- A professional, well-presented, and approachable manner.
- Strong organisational skills and attention to detail when handling administrative tasks.
- The ability to work effectively as part of a team in a fast-paced showroom environment.
- Company Number: 01647975
- VAT Number 715971613
Riverside Hull Limited, Riverside Motors (Doncaster) Limited, Riverside Motors (Hull) Limited, Riverside Motors (Wakefield) Ltd, Riverside Motors Leeds Limited & Riverside Wakefield Limited are an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486).
Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.
We can introduce you to a limited number of finance providers.
We do not charge a fee for our Consumer Credit services.
We do not act as a financial adviser, or fiduciary.
We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow.
Any and all commission amounts will be fully disclosed to you as part of your sales journey.
You will be required to give your fully informed consent to our receipt of this commission.
By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.
All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.
- Data Protection No: Z5997812
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Showroom Host - Polestar in Leeds employer: Riverside Motor Group
Riverside Motor Group is an exceptional employer located in Doncaster, offering a dynamic work environment where sales executives can thrive. With a competitive salary and an attractive commission structure, employees are rewarded for their hard work while enjoying ample opportunities for career advancement. The company fosters a supportive culture that values strong customer relationships and encourages personal growth, making it an ideal place for those seeking a meaningful and rewarding career in automotive sales.
StudySmarter Expert Advice🤫
We think this is how you could land Showroom Host - Polestar in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Riverside Motor Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Riverside Motor Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Showroom Host - Polestar in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Riverside Motor Group:Your cover letter is your chance to shine! Tell us why you want to work at Riverside Motor Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Riverside Motor Group!
How to prepare for a job interview at Riverside Motor Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
