At a Glance
- Tasks: Lead and support the Reception team in delivering top-notch patient service.
- Company: Join Riverside Medical Practice, a friendly and supportive GP Practice.
- Benefits: Enjoy a competitive salary, NHS pension, generous leave, and ongoing training.
- Other info: Work in a vibrant environment with a supportive team and great career growth.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Two years' experience in General Practice and strong customer service skills.
The predicted salary is between 31800 - 31800 £ per year.
Closing date Sunday 12 July - may close early if we have a large number of applications.
Location: Riverside Medical Practice, Musselburgh
Contract type: Permanent
Reports to: Assistant Practice Manager
Line Management: None (Reception team report to Assistant Practice Manager)
About the role:
We’re looking for an experienced and motivated Reception Team Leader to join our friendly and supportive GP Practice. This is a hands‑on, leadership position focused on co‑ordinating and leading the Reception team and Practice’s day‑to‑day operations – as well as working alongside our other Reception Team Leaders and Trainer to coach, develop and support our ten‑person Reception team to deliver a patient experience which is of the highest possible quality. You’ll work closely with a wide range of clinicians and other members of the Practice’s administrative and Management teams on a daily basis, and lead by example in terms of providing professional, helpful and non‑judgmental customer service at every patient contact.
For us, it all starts with our team – because every single member of our team helps to provide care to patients. We have a real focus on making this a place where people want to work, with regular team activities and a friendly, supportive team working around you.
Our values:
- Expert
- Inclusive
- Realistic
What you’ll be doing:
- Leading and supporting the team during busy daily operations
- Coordinating and managing daily operations, including the appointment book, Reception rotas and daily workload
- You’ll be the go‑to person for support and guidance
- Supporting colleagues with complex or challenging situations
- Working with the wider Management team to improve how we deliver services to patients
- Delivering training and coaching to support continuous development
- Supporting patients to access care while maintaining confidentiality, professionalism, and compliance with NHS and Practice policies.
What we’re looking for:
- Minimum of two years’ experience in General Practice
- Confidence using the Vision clinical system, Docman and other systems
- Experience in leadership, training or coaching others
- Excellent customer service, communication and interpersonal skills
- Someone who’s calm, organised and thrives working in a busy environment
- Existing clearance to work in the UK for the hours described
About you:
You enjoy supporting others, building team confidence and creating a positive working environment. You take pride in delivering excellent patient service and lead by example. You understand that the smooth running of the GP Practice depends on a high‑performing Reception team, and your role in making this happen.
What we offer:
- Starting salary £31,800
- NHS pension (SPPA) with continuity if you’re an existing SPPA member
- Generous annual leave plus public holidays
- NHS discounts and Employee Assistance Programme
- Ongoing training and development opportunities
- A supportive and friendly working environment
About us:
Riverside Medical Practice is based in Musselburgh, close to both Edinburgh city centre and the beaches of East Lothian. We’re a busy surgery with 20,000 patients, located in an area with significant health inequality. This is an exciting time to join our stable, 50‑strong team, whose aim is to provide the best possible care to each individual patient with the resources we have available to us. The Practice is based in a purpose‑built health centre with recently refurbished staff kitchen, sun terrace and onsite parking. Tea, coffee and biscuits are always available! This is a well‑organised practice, with mature systems and processes in place which allow our team to do their jobs to the very best of their abilities.
The post‑holder will support the equality, diversity and rights of patients, carers and colleagues, acting in a way that recognises the importance of people’s rights, behaving in a manner which is welcoming to every individual, non‑judgmental and respectful of their circumstances, feelings and priorities.
Contact Details:
Riverside Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Leader in Musselburgh
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Riverside Medical Practice.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Riverside Medical Practice.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Riverside Medical Practice, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Reception Team Leader in Musselburgh
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Riverside Medical Practice.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Riverside Medical Practice.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Riverside Medical Practice. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Riverside Medical Practice. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Riverside Medical Practice
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Riverside Medical Practice’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
