Receptionist in Preston

• Providing a professional and welcoming reception service to patients.
• Answering and managing telephone calls in a polite and efficient manner.
• Booking, cancelling and rearranging appointments in accordance with practice procedures.
• Ensuring patients are directed to the appropriate service or clinician.
• Dealing with patient queries and escalating issues appropriately.
• Processing administrative tasks and requests accurately.
• Maintaining patient confidentiality and following information governance requirements.
• Handling patient information and documentation securely.
• Supporting clinicians and the wider practice team with administrative duties.
• Liaising effectively with colleagues and external healthcare organisations where appropriate.
• Maintaining an organised and professional reception environment.
• Supporting the practice during busy periods and helping to ensure patients receive a high standard of service.
• Following practice policies, procedures and health and safety requirements., Riverside Medical Centre is a busy General Practice providing a range of primary care services to the local community in Preston.

Our multidisciplinary team works together to provide safe, effective and patient-centred care. We are committed to delivering a high-quality service while ensuring patients are treated with dignity, respect and compassion. Our practice environment is fast-paced and varied, and our reception team plays an important role in ensuring patients receive a positive experience from their first point of contact. We value teamwork, professionalism, good communication and continuous improvement. We are committed to supporting our staff through appropriate training, development and ongoing support.

Why Work for Riverside Medical Centre?

At Riverside Medical Centre, we are committed to providing a welcoming, supportive and patient-focused environment for both our patients and our staff. You will be joining a friendly and dedicated team where your contribution is valued and where there are opportunities to develop your skills and experience. We believe in teamwork, good communication and supporting each other to provide the best possible service to our patients. Full training and support will be provided, making this an excellent opportunity for someone looking to develop their career within primary care.