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- Tasks: Lead and engage a team to deliver outstanding care services.
- Company: Join a 90-year-old housing association dedicated to revitalizing communities.
- Benefits: Enjoy competitive pay, generous pension, 28 days holiday, and flexible working options.
- Why this job: Make a real impact in people's lives while developing your leadership skills.
- Qualifications: Experience managing teams in supported housing and strong communication skills required.
- Other info: Guaranteed interviews for diverse candidates and a commitment to inclusivity.
Care Service Manager
We have a great opportunity for a Service Manager who will be responsible for running a safe operational management of Care and Support services.
Position: Service Manager
Location: Rochdale, Keswick Gardens, Greater Manchester
Hours: 37.5 hours
Salary: 35,137.71 (£36,358.34 is achieved after 18 months successful performance in the role)
Contract: Permanent
Closing Date: 23rd December 2024 Although applications may close before the deadline, so please apply early to avoid disappointment.
About the role:
You will be working from one of the organisations supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.
Key responsibilities
- Leading and engaging a team
- Leading a service
- Housing and income management
- Supporting customers
About you:
We are looking for someone with:
- Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
- Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
- Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
- Have conflict resolution skills and be confident and consistent when making decisions
- Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
- Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements
About the organisation:
A housing association with a difference enhancing the everyday for all customers. For 90 years, they ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
They have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Their work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Benefits you ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
The organisation values diversity in all its forms. They foster a workplace where all individuals are respected, empowered, and heard. Their commitment to inclusivity drives success and enriches the lives of customers and colleagues.
They are a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
This role also falls under the Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.
You may also have experience in areas such as Service Manager, Senior Service Manager, Junior Service Manager, Housing Service Manager, Housing and Support Service Manager, Homeless Service Manager, Housing Officer, Housing Adviser, Housing and Care Service Manager, Housing Support Officer, Housing Working, Social Housing Officer, Social Housing Service Manager, Rehabilitation Service Manager, Rehabilitation Service, Drug, Alcohol, Mental Health Service Manager, Mental Health, Recovery Worker, Recovery Service Manager.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Care Service Manager employer: Riverside Housing
Contact Detail:
Riverside Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Service Manager
✨Tip Number 1
Familiarize yourself with the specific challenges faced in supported housing environments. Understanding the unique needs of vulnerable and diverse groups will help you demonstrate your capability to manage effectively during interviews.
✨Tip Number 2
Highlight your leadership style and how it empowers teams. Be prepared to share examples of how you've motivated your team in previous roles, as this is crucial for the Service Manager position.
✨Tip Number 3
Brush up on your conflict resolution skills. Be ready to discuss specific situations where you've successfully navigated conflicts, as this will showcase your ability to maintain a positive working environment.
✨Tip Number 4
Make sure to understand the importance of data analysis in service delivery. Be prepared to talk about how you've used data to drive improvements in past roles, as this aligns with the responsibilities of the position.
We think you need these skills to ace Care Service Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Care Service Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in managing teams within supported housing environments. Emphasize your conflict resolution skills and ability to motivate and empower others.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting vulnerable groups and your commitment to delivering outstanding service. Use specific examples from your past experiences to demonstrate your qualifications.
Highlight Inclusivity: Since the organization values diversity and inclusivity, mention any relevant experiences you have in fostering an inclusive environment. This could include working with diverse teams or implementing strategies that support underrepresented groups.
How to prepare for a job interview at Riverside Housing
✨Showcase Your Leadership Skills
As a Care Service Manager, you'll need to demonstrate your ability to lead and engage a team. Prepare examples from your past experiences where you successfully motivated your team and improved service delivery.
✨Highlight Your Conflict Resolution Experience
Conflict resolution is key in this role. Be ready to discuss specific situations where you effectively managed conflicts within your team or with customers, showcasing your decision-making skills.
✨Demonstrate Your Understanding of Vulnerable Groups
Since the role involves working with vulnerable and diverse groups, share your experiences in similar environments. Discuss how you adapted your approach to meet the unique needs of these individuals.
✨Prepare for Questions on Service Improvement
The organization values continuous improvement. Be prepared to talk about how you've previously reviewed and evaluated service outcomes, and what strategies you implemented to drive improvements.
