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- Tasks: Be the friendly face of our practice, greeting patients and managing appointments.
- Company: Join Riverside Health Partnership, a caring healthcare practice with a focus on patient experience.
- Benefits: Gain valuable experience in a supportive team environment with opportunities for growth.
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic setting.
- Qualifications: Strong communication skills and a compassionate approach are essential.
- Other info: Work across multiple sites and be part of a busy, dedicated team.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a friendly, organised, and professional person to join our team of Medical Receptionists/Care Navigators and be the welcoming face of our practice.
Main duties of the job
- Greet patients and visitors in a warm, professional manner.
- Answer phone calls, manage enquiries, and schedule appointments.
- Maintain patient records and ensure accurate data entry.
- Coordinate with clinical staff to support smooth patient flow.
- Handle incoming and outgoing correspondence.
- Maintain a clean, organised, and welcoming reception area.
- Ensure patient confidentiality at all times.
- Be involved in our health events engaging with our patients.
Requirements
- Excellent communication and interpersonal skills.
- Strong organisational abilities and attention to detail.
- Proficiency with scheduling systems and basic computer applications.
- Ability to multitask in a fast-paced environment.
- Compassionate, patient-centred approach.
About us
Riverside Health Partnership is a patient focused healthcare practice committed to delivering outstanding care and a positive experience to our 24,000 plus patients at every visit. We are a 4 site surgery based in Retford, Harworth, Misterton & Gringley; the successful candidate will be expected to work across all sites. You will be part of a large busy team working on the front line in a patient facing role, supporting and assisting our clinical team of GPs, Advanced Nurse Practitioner, Practice Nurses and Health Care Assistants.
Job responsibilities
A Medical receptionist serves as the first point of contact for patients in a health care setting. They are responsible for managing front desk operations, providing excellent patient service, and supporting clinical staff through accurate administrative work. This role requires strong communication skills, attention to details, and the ability to work in a fast paced medical environment.
Core Duties
- Greeting patients in a warm, friendly, and professional manner.
- Answering incoming calls, responding to enquiries and routine messages appropriately.
- Schedule, confirm, and manage patient appointments.
- Maintain patient confidentiality in accordance with GDPR and practice policies.
Person Specification
Experience
- Experience of working in a customer/patient/client facing role.
- Experience of working in a customer service role.
- Previous experience working in a GP surgery is desirable, however, not essential.
Qualifications
- GCSE pass in English and Maths.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist/Care Navigator in Retford employer: Riverside Health Partnership
Contact Detail:
Riverside Health Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist/Care Navigator in Retford
✨Tip Number 1
First things first, make sure you know the practice inside out. Familiarise yourself with Riverside Health Partnership's values and services. When you walk in for that interview, you want to show them you’re not just any candidate, but someone who genuinely cares about their patients.
✨Tip Number 2
Practice your communication skills! Since you'll be the welcoming face of the practice, it’s crucial to come across as friendly and professional. Try role-playing with a friend or family member to nail down how you’d greet patients and handle phone calls.
✨Tip Number 3
Don’t forget to highlight your organisational skills! Think of examples from your past experiences where you’ve juggled multiple tasks successfully. This will show them you can thrive in a fast-paced environment like theirs.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to dive into the digital side of patient management right away.
We think you need these skills to ace Medical Receptionist/Care Navigator in Retford
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and professional side. Remember, we’re looking for someone who can connect with our patients.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any customer service roles you've had or how you've managed busy environments before. This will help us see why you’d be a great fit for our team!
Show Off Your Skills: Don’t forget to showcase your organisational abilities and attention to detail in your application. We love candidates who can juggle multiple tasks while keeping everything running smoothly, so give us examples of how you’ve done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our Riverside Health Partnership family!
How to prepare for a job interview at Riverside Health Partnership
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist/Care Navigator. Familiarise yourself with the key duties like greeting patients, managing appointments, and maintaining patient confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication and interpersonal skills, prepare examples from your past experiences where you've successfully interacted with customers or patients. Think about how you handled difficult situations or provided exceptional service, as these stories will highlight your suitability for the position.
✨Demonstrate Organisational Abilities
Being organised is crucial in a fast-paced medical environment. During the interview, discuss how you manage your time and prioritise tasks. You could mention any tools or methods you use to stay organised, such as scheduling systems or checklists, which will show that you can handle the demands of the job.
✨Emphasise Your Compassionate Approach
Riverside Health Partnership values a patient-centred approach, so be prepared to talk about how you ensure patients feel cared for and respected. Share examples of how you've gone above and beyond to assist someone in a previous role, as this will demonstrate your commitment to providing outstanding care.