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- Tasks: Support the daily operations of a housing service, ensuring safety and wellbeing.
- Company: Riverside is a unique housing association dedicated to enhancing lives and communities.
- Benefits: Enjoy competitive pay, 28 days holiday, flexible working, and personal development opportunities.
- Why this job: Make a real impact while working in a diverse and inclusive environment.
- Qualifications: Experience in customer-facing roles and understanding of supporting vulnerable individuals is essential.
- Other info: Guaranteed interview for applicants with disabilities who meet minimum requirements.
The predicted salary is between 24627 - 27400 £ per year.
Job Description
- Experience of working with people in a customer facing environment
- An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction
Why Riverside?At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.Applications may close before the deadline, so please apply early to be considered
Contact Detail:
Riverside Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Assistant
✨Tip Number 1
Familiarise yourself with Riverside's values and mission. Understanding their commitment to supporting vulnerable people will help you align your responses during the interview, showcasing your passion for making a difference.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully supported individuals in challenging situations. This will demonstrate your ability to handle the diverse needs of customers effectively.
✨Tip Number 3
Research common challenges faced by vulnerable individuals in supported housing. Being knowledgeable about these issues will allow you to engage in meaningful conversations during the interview and show your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of Riverside if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles and any understanding you have of supporting vulnerable individuals. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and Riverside's mission. Mention how your values align with theirs and provide examples of how you've made a positive impact in previous roles.
Highlight Relevant Experience: If you have personal experiences that relate to the role, such as lived experience of homelessness or addiction, consider mentioning these in your application. This can show your understanding and empathy towards the customers you'll be supporting.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Riverside Group
✨Show Your Passion for Support Work
Make sure to express your enthusiasm for working with vulnerable individuals. Share any personal experiences or motivations that drive you to support others, as this can resonate well with the interviewers.
✨Demonstrate Your Communication Skills
Since the role involves supporting customers in conversations with various services, highlight your communication skills. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Understand Riverside's Values
Familiarise yourself with Riverside's mission and values. Be ready to discuss how your personal values align with theirs, particularly regarding diversity, inclusion, and community support.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think of examples where you've had to handle emergencies or support someone in need, and be ready to explain your thought process.
